Vertex incident

Vertex Indirect Tax O Series On-Demand Service Disruption

Minor Resolved View vendor source →

Vertex experienced a minor incident on May 26, 2025 affecting Vertex Indirect Tax O Series On-Demand, lasting 7h 11m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2025, 10:49 AM UTC
Resolved
May 26, 2025, 06:01 PM UTC
Duration
7h 11m
Detected by Pingoru
May 26, 2025, 10:49 AM UTC

Affected components

Vertex Indirect Tax O Series On-Demand

Update timeline

  1. identified May 26, 2025, 10:49 AM UTC

    Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.

  2. identified May 26, 2025, 11:00 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 26, 2025, 06:01 PM UTC

    This incident has been resolved.