Vertex experienced a major incident on October 9, 2025 affecting Portal, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Portal
Update timeline
- identified Oct 09, 2025, 07:48 AM UTC
Vertex’s Production Support team has identified a degradation to the Portal application's functionality. The root cause has been identified and a resolution is being worked on. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
- resolved Oct 09, 2025, 10:18 AM UTC
This incident has been resolved.