Vertex incident

Vertex Cloud Indirect Tax - Calc Service Disruption

Critical Resolved View vendor source →

Vertex experienced a critical incident on October 20, 2025, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:50 AM UTC
Resolved
Oct 20, 2025, 06:50 AM UTC
Duration
4h
Detected by Pingoru
Oct 20, 2025, 02:50 AM UTC

Update timeline

  1. resolved Oct 20, 2025, 09:56 AM UTC

    All Vertex Cloud services have been fully restored. The team will continue to monitor and examine the root cause. If you have any questions, please submit a ticket via the Vertex Community.