Vertex incident

Vertex Indirect Tax O Series On-Demand Service Disruption

Major Resolved View vendor source →

Vertex experienced a major incident on November 3, 2025 affecting Vertex Indirect Tax O Series On-Demand, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 05:53 PM UTC
Resolved
Nov 03, 2025, 06:40 PM UTC
Duration
47m
Detected by Pingoru
Nov 03, 2025, 05:53 PM UTC

Affected components

Vertex Indirect Tax O Series On-Demand

Update timeline

  1. investigating Nov 03, 2025, 05:53 PM UTC

    Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.

  2. identified Nov 03, 2025, 06:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 03, 2025, 06:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 03, 2025, 06:40 PM UTC

    This incident has been resolved.