Vertex incident

Vertex Indirect Tax O Series On-Demand Service Disruption

Major Resolved View vendor source →

Vertex experienced a major incident on November 16, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2025, 10:42 AM UTC
Resolved
Nov 16, 2025, 09:00 AM UTC
Duration
—
Detected by Pingoru
Nov 16, 2025, 10:42 AM UTC

Update timeline

  1. resolved Nov 16, 2025, 10:42 AM UTC

    Our monitoring processes indicate that some customers have experienced an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team investigated the issue. If you have any questions, please submit a ticket via the Vertex Community.