Vertex incident

Vertex Indirect Tax O Series On-Demand Service Disruption

Major Resolved View vendor source →

Vertex experienced a major incident on November 19, 2025 affecting Vertex Indirect Tax O Series On-Demand, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 09:28 AM UTC
Resolved
Nov 19, 2025, 11:25 AM UTC
Duration
1h 57m
Detected by Pingoru
Nov 19, 2025, 09:28 AM UTC

Affected components

Vertex Indirect Tax O Series On-Demand

Update timeline

  1. identified Nov 19, 2025, 09:28 AM UTC

    Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.

  2. identified Nov 19, 2025, 10:03 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 19, 2025, 11:03 AM UTC

    We are continuing to work to restore a single customer at this time. All other impacted customers have recovered.

  4. monitoring Nov 19, 2025, 11:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 19, 2025, 11:25 AM UTC

    This incident has been resolved.