Vertex incident

Vertex Indirect Tax O Series On-Demand Service Disruption

Major Resolved View vendor source →

Vertex experienced a major incident on December 9, 2025 affecting Vertex Indirect Tax O Series On-Demand, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 11:34 AM UTC
Resolved
Dec 09, 2025, 12:21 PM UTC
Duration
46m
Detected by Pingoru
Dec 09, 2025, 11:34 AM UTC

Affected components

Vertex Indirect Tax O Series On-Demand

Update timeline

  1. identified Dec 09, 2025, 11:34 AM UTC

    Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community. Vertex Community

  2. monitoring Dec 09, 2025, 12:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 09, 2025, 12:21 PM UTC

    This incident has been resolved.