Vertex incident

Vertex Indirect Tax O Series On-Demand Service Disruption

Major Resolved View vendor source →

Vertex experienced a major incident on April 16, 2025 affecting Vertex Indirect Tax O Series On-Demand, lasting 4h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 12:36 PM UTC
Resolved
Apr 16, 2025, 05:25 PM UTC
Duration
4h 48m
Detected by Pingoru
Apr 16, 2025, 12:36 PM UTC

Affected components

Vertex Indirect Tax O Series On-Demand

Update timeline

  1. investigating Apr 16, 2025, 12:36 PM UTC

    Our monitoring processes indicate that some customers are experiencing brief issues receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.

  2. monitoring Apr 16, 2025, 04:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 16, 2025, 05:25 PM UTC

    This incident has been resolved.