Vertex incident

Vertex Indirect Tax O Series On-Demand Service Disruption

Critical Resolved View vendor source →

Vertex experienced a critical incident on May 15, 2025 affecting Vertex Indirect Tax O Series On-Demand, lasting 6h 39m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2025, 09:35 AM UTC
Resolved
May 15, 2025, 04:15 PM UTC
Duration
6h 39m
Detected by Pingoru
May 15, 2025, 09:35 AM UTC

Affected components

Vertex Indirect Tax O Series On-Demand

Update timeline

  1. identified May 15, 2025, 09:35 AM UTC

    Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.

  2. identified May 15, 2025, 10:16 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 15, 2025, 10:55 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 15, 2025, 11:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. identified May 15, 2025, 12:02 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring May 15, 2025, 02:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved May 15, 2025, 04:15 PM UTC

    This incident has been resolved.