Resolved after 38 minutes, affecting Verification Decisions and Verification Decisions, on October 27, 2026.
Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.
Affected components
Update timeline
- investigating Oct 27, 2026, 02:56 PM UTC
We have identified an issue with a component update that is causing more sessions than usual to be routed to manual review. As a result, decision times for hybrid sessions (automatic decisions with manual fallback) may be longer than usual. We are actively working on a fix and will provide updates as more information becomes available.
- investigating Oct 27, 2026, 02:57 PM UTC
We are continuing to investigate this issue.
- resolved Oct 27, 2026, 03:34 PM UTC
Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.
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