Resolved on September 12, 2025.
Our email service provider experienced issues that caused email delivery failures and delays for a subset of customers. This incident was first reported by our provider on Friday, September 12 at 2:26 AM ET and was resolved on Friday, September 12 at 9:57 AM ET. The issue resulted in some users receiving "Message not delivered" bounce messages when sending emails to Veracross distribution lists.
Update timeline
- resolved Sep 12, 2025, 03:30 PM UTC
Our email service provider experienced issues that caused email delivery failures and delays for a subset of customers. This incident was first reported by our provider on Friday, September 12 at 2:26 AM ET and was resolved on Friday, September 12 at 9:57 AM ET. The issue resulted in some users receiving "Message not delivered" bounce messages when sending emails to Veracross distribution lists.
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