VALR Outage History

Started Oct 30, 2025, 11:26 AM UTC· resolved Nov 07, 2025, 08:01 AM UTC

1. investigating Oct 30, 2025, 11:26 AM UTC

   We're currently experiencing degraded performance on our Tron node infrastructure, which may delay deposits and withdrawals for TRX and TRC20 tokens (e.g. USDT). Our team is actively investigating and working to restore full functionality. Funds remain safe, and we'll provide updates as soon as services are fully operational.

2. resolved Nov 07, 2025, 08:01 AM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 10:04 AM UTC· resolved Oct 20, 2025, 01:17 PM UTC

1. monitoring Oct 20, 2025, 10:04 AM UTC

   Expect possible delays on SMS and transactional email updates. This is due to an AWS outage affecting some partner services

2. resolved Oct 20, 2025, 01:17 PM UTC

   The AWS outage appears to have been resolved

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Started Oct 08, 2025, 07:57 AM UTC· resolved Oct 08, 2025, 08:50 AM UTC

1. investigating Oct 08, 2025, 07:57 AM UTC

   We are undergoing database maintenance, certain transactional records will be delayed until maintenance is concluded.

2. resolved Oct 08, 2025, 08:50 AM UTC

   This incident has been resolved.

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Started Oct 07, 2025, 06:30 AM UTC· resolved Oct 07, 2025, 08:30 AM UTC

1. investigating Oct 07, 2025, 06:30 AM UTC

   We are investigating a delay with order status updates and transaction reports.

2. identified Oct 07, 2025, 07:59 AM UTC

   All records should be inserted. Please contact support at [email protected] if the issue persist

3. monitoring Oct 07, 2025, 08:15 AM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Oct 07, 2025, 08:16 AM UTC

   All records should be inserted. Please contact support at [email protected] if the issue persist

5. resolved Oct 07, 2025, 08:30 AM UTC

   This incident has been resolved.

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Started Sep 17, 2025, 07:21 AM UTC· resolved Sep 17, 2025, 10:25 AM UTC

1. investigating Sep 17, 2025, 07:21 AM UTC

   Order status updates via HTTP API are currently delayed. We are monitoring the situation.

2. resolved Sep 17, 2025, 10:25 AM UTC

   This incident has been resolved.

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Started Sep 06, 2025, 08:55 PM UTC· resolved Sep 08, 2025, 07:31 AM UTC

1. monitoring Sep 06, 2025, 08:55 PM UTC

   Due to an unexpected cloud provider issue, we preemptively entered read-only mode at 22:09 SAST, progressing to post-only at 22:10, and resumed normal operations at 22:14. We're monitoring the situation, but don't foresee any further issues. Should further issues present, we will go to read-only mode again, and then to post-only.

2. resolved Sep 08, 2025, 07:31 AM UTC

   This incident has been resolved.

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Started Aug 15, 2025, 09:14 AM UTC· resolved Aug 15, 2025, 12:34 PM UTC

1. investigating Aug 15, 2025, 09:14 AM UTC

   We are currently investigating this issue.

2. resolved Aug 15, 2025, 12:34 PM UTC

   This incident has been resolved.

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Started Aug 04, 2025, 01:57 PM UTC· resolved Aug 04, 2025, 01:57 PM UTC

1. resolved Aug 04, 2025, 01:57 PM UTC

   Intermittent network failures experienced from 14:56 to 15:00 SAST. This would have resulted in unsuccessful order placements during this period.

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Started Jul 18, 2025, 10:03 AM UTC· resolved Jul 19, 2025, 05:32 AM UTC

1. investigating Jul 18, 2025, 10:03 AM UTC

   We are experiencing delays in receiving ZAR deposits due to degraded performance with our banking partners, customers making real time clearing (RTC) payments may experience unusual delays currently.

2. resolved Jul 19, 2025, 05:32 AM UTC

   This incident has been resolved.

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Started May 14, 2025, 06:25 AM UTC· resolved May 14, 2025, 01:02 PM UTC

1. investigating May 14, 2025, 06:25 AM UTC

   We are currently investigating a delay for deposits and withdrawals on the base network.

2. investigating May 14, 2025, 06:25 AM UTC

   We are continuing to investigate this issue.

3. identified May 14, 2025, 06:34 AM UTC

   Some deposits may be delayed in detection. if you are impacted please open a support ticket.

4. resolved May 14, 2025, 01:02 PM UTC

   This incident has been resolved.

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Started Apr 29, 2025, 10:06 AM UTC· resolved Apr 30, 2025, 04:31 AM UTC

1. investigating Apr 29, 2025, 10:06 AM UTC

   We're aware of the delay in processing bank deposits and withdrawals. The issue has been resolved, and the backlog is being processed.

2. resolved Apr 30, 2025, 04:31 AM UTC

   This incident has been resolved.

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Started Mar 26, 2025, 07:52 AM UTC· resolved Apr 01, 2025, 06:29 AM UTC

1. identified Mar 26, 2025, 07:52 AM UTC

   USDC minting is still delayed with our banking partner. We are in constant contact with them to alleviate the backlog. We sincerely appreciate your patience and understanding while we work to resolve this

2. identified Mar 28, 2025, 09:23 AM UTC

   Our banking partner has made progress in resolving the issue. Minting of USDC remains delayed while they work on this. We anticipate the backlog will be cleared by Monday evening.

3. identified Mar 31, 2025, 03:09 PM UTC

   We have made further progress with our banking partner and expect to resolve this case over the next 24 hours. Due to the large backlog USDC deposits via wire may continue to experience slower than usual service over the next 48 hours.

4. resolved Apr 01, 2025, 06:29 AM UTC

   Issue resolved. USDC deposits via wire are now functioning as per normal. Thank you for your patience and apologies for the inconvenience.

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Started Mar 11, 2025, 05:12 PM UTC· resolved Mar 11, 2025, 06:44 PM UTC

1. investigating Mar 11, 2025, 05:12 PM UTC

   We are currently investigating the issue

2. resolved Mar 11, 2025, 06:44 PM UTC

   This incident has been resolved.

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Started Mar 05, 2025, 08:32 AM UTC· resolved Mar 11, 2025, 06:54 PM UTC

1. investigating Mar 05, 2025, 08:32 AM UTC

   ADA withdrawals are currently experiencing degraded performance. Some withdrawals may be rejected or reversed.

2. investigating Mar 05, 2025, 09:15 AM UTC

   We are continuing to investigate this issue.

3. resolved Mar 11, 2025, 06:54 PM UTC

   This incident has been resolved.

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Started Feb 20, 2025, 07:56 PM UTC· resolved Feb 20, 2025, 08:58 PM UTC

1. investigating Feb 20, 2025, 07:56 PM UTC

   Crypto withdrawals are currently delayed, and expected to start processing again soon.

2. resolved Feb 20, 2025, 08:58 PM UTC

   The issue has been resolved and crypto withdrawals are processing normally.

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Started Jan 20, 2025, 06:14 AM UTC· resolved Jan 20, 2025, 06:50 AM UTC

1. identified Jan 20, 2025, 06:14 AM UTC

   Maintenance with expected downtime of around 60 minutes.

2. resolved Jan 20, 2025, 06:50 AM UTC

   This incident has been resolved.

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