VALR Outage History

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VALR had 41 outages in the last 2 years totaling 2160h 47m of downtime, averaging 1.7 incidents per month.

There were 41 VALR outages since January 20, 2025 totaling 2160h 47m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.valr.com

Major October 20, 2026

Login and authentication services outage

Detected by Pingoru
Oct 20, 2026, 06:21 AM UTC
Resolved
Oct 20, 2026, 09:56 AM UTC
Duration
3h 34m
Affected: VALR.COM
Timeline · 4 updates
  1. investigating Oct 20, 2026, 06:21 AM UTC

    Login and authentication services are currently affected by a cloud provider incident. Logins and authenticated actions are affected. The issue is being investigated.

  2. investigating Oct 20, 2026, 06:22 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 20, 2026, 09:01 AM UTC

    The cloud provider service outage appears to have been resolved. Please contact VALR support should you encounter any further issues.

  4. resolved Oct 20, 2026, 09:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 9, 2026

Ripple network issues

Detected by Pingoru
Oct 09, 2026, 03:10 PM UTC
Resolved
Oct 09, 2026, 03:57 PM UTC
Duration
46m
Affected: Crypto DepositsCrypto Withdrawals
Timeline · 2 updates
  1. investigating Oct 09, 2026, 03:10 PM UTC

    We are experiencing issues with the Ripple network. Withdrawals and Deposits may be temporarily delayed. Transaction processing will resume as soon as possible.

  2. resolved Oct 09, 2026, 03:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2026

COSMOS sends are temporarily paused.

Detected by Pingoru
Sep 23, 2026, 10:31 AM UTC
Resolved
Sep 25, 2026, 08:30 AM UTC
Duration
1d 21h
Affected: Crypto Withdrawals
Timeline · 2 updates
  1. investigating Sep 23, 2026, 10:31 AM UTC

    COSMOS sends are temporarily paused. Trading is not affected.

  2. resolved Sep 25, 2026, 08:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 22, 2026

Intermittent outage

Detected by Pingoru
Sep 22, 2026, 11:21 PM UTC
Resolved
Sep 25, 2026, 08:35 AM UTC
Duration
2d 9h
Timeline · 3 updates
  1. investigating Sep 22, 2026, 11:21 PM UTC

    We are currently investigating intermittent outage affecting login to VALR

  2. monitoring Sep 23, 2026, 12:02 AM UTC

    We have identified that there were issues with our cloud provider, we are currently monitoring and our systems appear to be stable.

  3. resolved Sep 25, 2026, 08:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 22, 2026

Avalanche deposits & withdrawals

Detected by Pingoru
Sep 22, 2026, 04:08 PM UTC
Resolved
Sep 25, 2026, 08:29 AM UTC
Duration
2d 16h
Affected: Crypto DepositsCrypto Withdrawals
Timeline · 3 updates
  1. identified Sep 22, 2026, 04:08 PM UTC

    Avalanche deposits and withdrawals are currently unavailable due to an upgrade in progress.

  2. monitoring Sep 23, 2026, 08:23 AM UTC

    We are currently monitoring the status of avax deposits and withdrawals

  3. resolved Sep 25, 2026, 08:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 15, 2026

Delay with deposits and withdrawals on Solana

Detected by Pingoru
Sep 15, 2026, 07:21 AM UTC
Resolved
Sep 15, 2026, 12:49 PM UTC
Duration
5h 28m
Affected: Crypto DepositsCrypto Withdrawals
Timeline · 2 updates
  1. investigating Sep 15, 2026, 07:21 AM UTC

    We are currently investigating a delay for deposits and withdrawals on the solana network.

  2. resolved Sep 15, 2026, 12:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 29, 2026

Unscheduled maintenance

Detected by Pingoru
Aug 29, 2026, 05:00 PM UTC
Resolved
Aug 29, 2026, 05:03 PM UTC
Duration
3m
Timeline · 1 update
  1. resolved Aug 29, 2026, 05:46 PM UTC

    The VALR exchange was placed into read only mode for 3 minutes to cater for maintenance of our cloud infrastructure.

Read the full incident report →

Notice July 20, 2026

FNB Deposits

Detected by Pingoru
Jul 20, 2026, 08:02 AM UTC
Resolved
Jul 23, 2026, 06:34 AM UTC
Duration
2d 22h
Affected: Fiat Deposits
Timeline · 2 updates
  1. investigating Jul 20, 2026, 08:02 AM UTC

    We are aware that some customers are unable to make deposits from FNB. FNB is aware of the issue and is working to resolve it.

  2. resolved Jul 23, 2026, 06:34 AM UTC

    This issue has been addressed by FNB. Should you encounter any issues, please contact VALR Support.

Read the full incident report →

Minor June 27, 2026

Delays on BASE Network

Detected by Pingoru
Jun 27, 2026, 08:22 AM UTC
Resolved
Jun 27, 2026, 09:17 AM UTC
Duration
55m
Affected: Crypto DepositsCrypto Withdrawals
Timeline · 2 updates
  1. investigating Jun 27, 2026, 08:22 AM UTC

    Due to intermittent network performance, customers may experience delays in deposits and withdrawals on the BASE network

  2. resolved Jun 27, 2026, 09:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 23, 2026

Sonic Withdrawals Unavailable

Detected by Pingoru
Jun 23, 2026, 07:57 PM UTC
Resolved
Jun 23, 2026, 11:00 PM UTC
Duration
3h 2m
Affected: Crypto Withdrawals
Timeline · 3 updates
  1. investigating Jun 23, 2026, 07:57 PM UTC

    Due to a network outage, deposits and withdrawals on the Sonic network are currently unavailable

  2. investigating Jun 23, 2026, 07:58 PM UTC

    We are continuing to investigate this issue and anticipate resolution within 12 hours

  3. resolved Jun 24, 2026, 06:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 16, 2026

Unscheduled maintainance

Detected by Pingoru
May 16, 2026, 06:07 PM UTC
Resolved
May 16, 2026, 06:15 PM UTC
Duration
7m
Timeline · 2 updates
  1. investigating May 16, 2026, 06:07 PM UTC

    Our order books are currently in a POST only mode, matching will resume shortly

  2. resolved May 16, 2026, 06:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 8, 2026

Degraded performance

Detected by Pingoru
May 08, 2026, 03:06 AM UTC
Resolved
May 08, 2026, 11:10 AM UTC
Duration
8h 3m
Affected: VALR.COM
Timeline · 3 updates
  1. investigating May 08, 2026, 03:06 AM UTC

    We are aware that some customers may be unable to transact at the moment. Our team is investigating this issue.

  2. monitoring May 08, 2026, 11:09 AM UTC

    This issue is now resolved. If you encounter any further trading-related difficulties, please reach out to our support team

  3. resolved May 08, 2026, 11:10 AM UTC

    This issue is now resolved. If you encounter any further trading-related difficulties, please reach out to our support team

Read the full incident report →

Major April 29, 2026

Delays in ZAR withdrawals

Detected by Pingoru
Apr 29, 2026, 08:38 AM UTC
Resolved
Apr 29, 2026, 10:56 AM UTC
Duration
2h 18m
Affected: Fiat Withdrawals
Timeline · 2 updates
  1. investigating Apr 29, 2026, 08:38 AM UTC

    We are currently experiencing delays with ZAR EFT and RTC withdrawals due to a processing issue with our banking partner. Instant (PayShap) withdrawals are not affected and continue to operate normally. Our team is actively working to resolve this and will provide updates as more information becomes available.

  2. resolved Apr 29, 2026, 10:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 28, 2026

Delays in Crypto Deposits and Withdrawal Confirmations

Detected by Pingoru
Apr 28, 2026, 08:52 AM UTC
Resolved
Apr 28, 2026, 11:54 AM UTC
Duration
3h 1m
Affected: Crypto DepositsCrypto Withdrawals
Timeline · 2 updates
  1. investigating Apr 28, 2026, 08:52 AM UTC

    Please note that we are currently experiencing delays in processing crypto deposits and withdrawal confirmations. Our team are working on resolving this issue and will provide updates shortly.

  2. resolved Apr 28, 2026, 11:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 24, 2026

BCH withdrawals are currently unavailable

Detected by Pingoru
Apr 24, 2026, 03:21 PM UTC
Resolved
Apr 26, 2026, 07:18 PM UTC
Duration
2d 3h
Affected: Crypto Withdrawals
Timeline · 2 updates
  1. identified Apr 24, 2026, 03:21 PM UTC

    We are working to restore service and will provide an update when possible.

  2. resolved Apr 26, 2026, 07:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 3, 2026

Credit card deposits on the Visa network using Checkout are currently not available for certain countries.

Detected by Pingoru
Apr 03, 2026, 02:26 PM UTC
Resolved
Jun 10, 2026, 12:48 PM UTC
Duration
67d 22h
Timeline · 3 updates
  1. investigating Apr 03, 2026, 02:26 PM UTC

    We are currently investigating this issue.

  2. identified Apr 03, 2026, 02:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 10, 2026, 12:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 10, 2026

Intermittent crypto withdrawal failures due to service provider

Detected by Pingoru
Mar 10, 2026, 09:54 AM UTC
Resolved
Mar 10, 2026, 06:59 PM UTC
Duration
9h 4m
Affected: Crypto Withdrawals
Timeline · 2 updates
  1. monitoring Mar 10, 2026, 09:54 AM UTC

    We are currently experiencing intermittent crypto withdrawal failures. Customers may see errors while initiating a withdrawal or after confirmation. Coins affected: ADA, AERO, ALGO, APE, APT, ARB, ARKM, ATOM, AXS, BAND, BCH, BICO, BLUR, CGLD, CHZ, COMP, CRV, DOT, ENJ, ENS, EOS, ETC, FET, FIL, G, GLM, GRT, HBAR, HFT, ILV, IMX, JTO, KARRAT, LDO, LRC, MASK, MATIC, MOBILE, MON, OGN, OP, PENDLE, POL, PYR, SHDW, SKL, SKY, SNT, SNX, SUI, SUPER, SUSHI, SYRUP, TAO, TNSR, UNFI, XTZ, YFI, ZEC, ZORA

  2. resolved Mar 10, 2026, 06:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 9, 2026

Delayed USDT withdrawals

Detected by Pingoru
Mar 09, 2026, 12:40 PM UTC
Resolved
Mar 09, 2026, 01:55 PM UTC
Duration
1h 15m
Affected: Crypto Withdrawals
Timeline · 2 updates
  1. investigating Mar 09, 2026, 12:40 PM UTC

    USDT withdrawals are currently delayed, and expected to start processing again soon

  2. resolved Mar 09, 2026, 01:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 27, 2026

Solana deposits currently delayed.

Detected by Pingoru
Feb 27, 2026, 04:36 PM UTC
Resolved
Feb 28, 2026, 08:47 AM UTC
Duration
16h 11m
Affected: Crypto Deposits
Timeline · 3 updates
  1. identified Feb 27, 2026, 04:36 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 27, 2026, 09:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 28, 2026, 08:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 11, 2026

Delayed Fiat Withdrawals

Detected by Pingoru
Feb 11, 2026, 06:23 AM UTC
Resolved
Feb 11, 2026, 01:12 PM UTC
Duration
6h 49m
Affected: Fiat Withdrawals
Timeline · 3 updates
  1. investigating Feb 11, 2026, 06:23 AM UTC

    We are currently investigating this issue.

  2. monitoring Feb 11, 2026, 10:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 11, 2026, 01:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 10, 2025

Two factor Authentication Unavailable

Detected by Pingoru
Dec 10, 2025, 01:58 PM UTC
Resolved
Dec 10, 2025, 02:32 PM UTC
Duration
33m
Timeline · 4 updates
  1. investigating Dec 10, 2025, 01:58 PM UTC

    There is currently an incident that is impacting the availability of the VALR 2FA service. We are working to resolve the issue now.

  2. identified Dec 10, 2025, 02:20 PM UTC

    The cause of the issue has been identified and we are in the process of restoring service

  3. monitoring Dec 10, 2025, 02:21 PM UTC

    The issue has been addressed in the MFA service. Should you still have issues, please contact VALR support.

  4. resolved Dec 10, 2025, 02:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 5, 2025

Simple order and service availability

Detected by Pingoru
Dec 05, 2025, 09:04 AM UTC
Resolved
Dec 05, 2025, 09:35 AM UTC
Duration
30m
Timeline · 4 updates
  1. investigating Dec 05, 2025, 09:04 AM UTC

    Simple orders and VALR support are currently unavailable due to the global Cloudflare outage.

  2. monitoring Dec 05, 2025, 09:20 AM UTC

    VALR Support seems to be available again, we are monitoring.

  3. monitoring Dec 05, 2025, 09:29 AM UTC

    Simple orders seem to be working again, we are monitoring.

  4. resolved Dec 05, 2025, 09:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 21, 2025

SMS OTP Delivery issue

Detected by Pingoru
Nov 21, 2025, 05:42 AM UTC
Resolved
Nov 21, 2025, 06:21 AM UTC
Duration
39m
Affected: VALR.COMFiat WithdrawalsCrypto Withdrawals
Timeline · 2 updates
  1. investigating Nov 21, 2025, 05:42 AM UTC

    We are currently investigating this issue.

  2. resolved Nov 21, 2025, 06:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Intermittent website outage

Detected by Pingoru
Nov 18, 2025, 11:45 AM UTC
Resolved
Nov 18, 2025, 07:08 PM UTC
Duration
7h 23m
Affected: VALR.COM
Timeline · 4 updates
  1. investigating Nov 18, 2025, 11:45 AM UTC

    A cloudflare outage is impacting access to the VALR Website. If you experience difficulty accessing the website, please refresh the page. Please use the VALR app should you require urgent access to our platform.

  2. investigating Nov 18, 2025, 11:48 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 18, 2025, 03:27 PM UTC

    Cloudflare have advised that the cause of the outage has been identified and rectified.

  4. resolved Nov 18, 2025, 07:08 PM UTC

    Cloudflare have confirmed that all services are operating as expected and that all issues have now been resolved.

Read the full incident report →

Notice November 3, 2025

DOT Withdrawals Temporarily Paused

Detected by Pingoru
Nov 03, 2025, 06:40 AM UTC
Resolved
Nov 10, 2025, 09:13 AM UTC
Duration
7d 2h
Timeline · 2 updates
  1. investigating Nov 03, 2025, 06:40 AM UTC

    We're currently migrating Polkadot (DOT) from the Relay Chain network to the Asset Hub network. During this migration, DOT withdrawals will be temporarily unavailable from November 3–5. Deposits, transfers, and staking are also paused during this period, but trading remains unaffected. We'll update this page once the migration is complete and full functionality has resumed.

  2. resolved Nov 10, 2025, 09:13 AM UTC

    This incident has been resolved.

Read the full incident report →