VALR incident

Delay with certain database records

Minor Resolved View vendor source →

VALR experienced a minor incident on October 7, 2025 affecting API, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 06:30 AM UTC
Resolved
Oct 07, 2025, 08:30 AM UTC
Duration
2h
Detected by Pingoru
Oct 07, 2025, 06:30 AM UTC

Affected components

API

Update timeline

  1. investigating Oct 07, 2025, 06:30 AM UTC

    We are investigating a delay with order status updates and transaction reports.

  2. identified Oct 07, 2025, 07:59 AM UTC

    All records should be inserted. Please contact support at [email protected] if the issue persist

  3. monitoring Oct 07, 2025, 08:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 07, 2025, 08:16 AM UTC

    All records should be inserted. Please contact support at [email protected] if the issue persist

  5. resolved Oct 07, 2025, 08:30 AM UTC

    This incident has been resolved.