Resolved after 1 day 22 hours, affecting myUVU Student Services and myUVU Employee Services and 1 more, on October 29, 2025.
The partial cloud vendor outage has been resolved. Please contact the Service Desk if you experience any more issues.
Affected components
Update timeline
- identified Oct 29, 2025, 04:46 PM UTC
We have identified a partial cloud vendor outage affecting password resets, testing services, campus call centers, and other campus IT services. Updates will be provided as we learn more.
- identified Oct 29, 2025, 04:58 PM UTC
Update: the Service Desk and Financial Aid office are unable to receive calls right now. If you need to contact either department, please contact them online through a ticket or a chat through https://www.uvu.edu/servicedesk/
- identified Oct 29, 2025, 06:08 PM UTC
Update: the Service Desk has some services restored, such as password resets and authentication method modifications. Email services and calls are still affected.
- identified Oct 29, 2025, 06:15 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 29, 2025, 09:06 PM UTC
Update: Campus call centers are available to receive calls again. Restoration of other affected services is ongoing. Updates will be provided as more services become available.
- monitoring Oct 30, 2025, 06:06 PM UTC
A fix has been applied and all affected services should be available to all users. We will continue to monitor it closely.
- resolved Oct 31, 2025, 03:26 PM UTC
The partial cloud vendor outage has been resolved. Please contact the Service Desk if you experience any more issues.
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