Utah Valley University incident

Canvas and other cloud-provided service outage

Critical Resolved View vendor source →

Utah Valley University experienced a critical incident on October 20, 2025 affecting Canvas, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 01:30 PM UTC
Resolved
Oct 21, 2025, 09:29 PM UTC
Duration
1d 7h
Detected by Pingoru
Oct 20, 2025, 01:30 PM UTC

Affected components

Canvas

Update timeline

  1. identified Oct 20, 2025, 01:30 PM UTC

    Instructure has identified an outage affecting Canvas access due to a third-party issue. Canvas will be unavailable until the issue is resolved. Updates will be provided as we learn more. List of affected services: Canvas, Jira/Confluence, Qualtrics, Element 451

  2. identified Oct 20, 2025, 01:52 PM UTC

    This outage is also affecting Atlassian products, such as Jira and Confluence. Other services could be affected if supported by Amazon Web Services (AWS). Updates will be provided as we learn more.

  3. identified Oct 20, 2025, 04:06 PM UTC

    Update: Qualtrics is also affected by this incident.

  4. identified Oct 20, 2025, 04:07 PM UTC

    Update: Qualtrics is also affected by this incident.

  5. identified Oct 20, 2025, 04:50 PM UTC

    Update: Element 451, used for student applications to UVU, and Civitas Advising/Administrative Analytics (Inspire and Illume) are is also affected by this incident.

  6. identified Oct 20, 2025, 07:19 PM UTC

    Update: EBSCO and ProQuest research databases are impacted by this issue.

  7. identified Oct 21, 2025, 02:52 AM UTC

    Update: Amazon Web Services reports all systems operational and we are in process of validating our systems. Canvas and Atlassian products (Jira and Confluence) are back online and should be available to all users. Other systems are still awaiting validation.

  8. identified Oct 21, 2025, 04:53 PM UTC

    Update: All services but Element 451 have been validated as working. Updates will be provided as we learn more.

  9. monitoring Oct 21, 2025, 05:22 PM UTC

    All services have been validated and should be available to UVU students and employees. We will continue to monitor them closely.

  10. resolved Oct 21, 2025, 09:29 PM UTC

    The AWS outage affecting various UVU services has been resolved. Please contact the Service Desk if you experience any more issues.