Utah Valley University incident
Partial Microsoft License outage
Utah Valley University experienced a major incident on November 5, 2025 affecting Employee Email and Office 365 and 1 more component, lasting 7d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 05, 2025, 11:16 PM UTC
We have identified a Microsoft licensing issue affecting UVU personnel. Some employees are unable to access certain Microsoft products, such as Microsoft365 and Teams. We are working with the vendor to resolve the issue. Updates will be provided as we learn more.
- identified Nov 07, 2025, 11:20 PM UTC
We are still working with the vendor to resolve the issue. Updates will be provided as we learn more.
- monitoring Nov 13, 2025, 06:30 PM UTC
A fix has been applied and Microsoft licensing should be available for all users. We will continue to monitor this closely.
- resolved Nov 13, 2025, 10:16 PM UTC
The Partial Microsoft License outage has been resolved. Please contact the Service Desk if you experience any more issues.