Utah Valley University experienced a major incident on December 4, 2025 affecting Tuition Payment Services, lasting 20h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Tuition Payment Services
Update timeline
- identified Dec 04, 2025, 06:32 PM UTC
We have identified a TouchNet outage affecting students ability to pay tuition. Updates will be provided as we learn more.
- monitoring Dec 04, 2025, 08:50 PM UTC
A fix has been applied and TouchNet should be available to all users. We will continue to monitor this closely.
- resolved Dec 05, 2025, 03:28 PM UTC
The TouchNet outage has been resolved. Please contact the Service Desk if you experience further issues.