Utah Valley University incident

TouchNet Outage

Resolved after 20 hours 56 minutes, affecting Tuition Payment Services, on December 4, 2025.

resolved Dec 05, 2025, 03:28 PM UTC

The TouchNet outage has been resolved. Please contact the Service Desk if you experience further issues.

Started
Dec 04, 2025, 06:32 PM UTC
Resolved
Dec 05, 2025, 03:28 PM UTC
Duration
20h 56m
Detected by Pingoru
Dec 04, 2025, 06:32 PM UTC

Affected components

Tuition Payment Services

Update timeline

  1. identified Dec 04, 2025, 06:32 PM UTC

    We have identified a TouchNet outage affecting students ability to pay tuition. Updates will be provided as we learn more.

  2. monitoring Dec 04, 2025, 08:50 PM UTC

    A fix has been applied and TouchNet should be available to all users. We will continue to monitor this closely.

  3. resolved Dec 05, 2025, 03:28 PM UTC

    The TouchNet outage has been resolved. Please contact the Service Desk if you experience further issues.

Your product runs on more than Utah Valley University

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →