Userpilot experienced a minor incident on July 24, 2026 affecting Current status by service (Event Ingestion (US - Enterprise)) and Current status by service (Event Ingestion (EU)) and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Current status by service (Event Ingestion (US - Enterprise))Current status by service (Event Ingestion (EU))Current status by service (Event Ingestion (US - Standard))Current status by service (Javascript SDK Shim)Current status by service (Javascript SDK)Current status by service (Web Application)Current status by service (Web Application & Chrome Extension APIs)Current status by service (Userpilot Website)
Update timeline
- investigating Jul 24, 2026, 11:08 AM UTC
We are aware of an issue resulting in degraded service performance. Our engineering team is actively investigating the root cause and working to mitigate the impact. We will continue to share updates as the investigation progresses.
- resolved Jul 24, 2026, 11:24 AM UTC
All services have now recovered and are operating normally. We will continue to monitor the platform closely to ensure stability. Thank you for your patience while we worked through this issue.