Userpilot incident

Service Degradation Under Investigation

Resolved after 16 minutes, affecting section-1995 (Event Ingestion (US - Enterprise)) and section-1995 (Event Ingestion (EU)) and 1 more, on July 24, 2026.

resolved Jul 24, 2026, 11:24 AM UTC

All services have now recovered and are operating normally. We will continue to monitor the platform closely to ensure stability. Thank you for your patience while we worked through this issue.

Other major vendors with incidents that started within 30 minutes of this one

And 1 more: Cloudflare.

Started
Jul 24, 2026, 11:08 AM UTC
Resolved
Jul 24, 2026, 11:24 AM UTC
Duration
16m
Detected by Pingoru
Jul 24, 2026, 11:08 AM UTC

Affected components

section-1995 (Event Ingestion (US - Enterprise))section-1995 (Event Ingestion (EU))section-1995 (Event Ingestion (US - Standard))section-1995 (Javascript SDK Shim)section-1995 (Javascript SDK)section-1995 (Web Application)section-1995 (Web Application & Chrome Extension APIs)section-1995 (Userpilot Website)section-1995 (Javascript SDK Shim)section-1995 (Javascript SDK)

Update timeline

  1. investigating Jul 24, 2026, 11:08 AM UTC

    We are aware of an issue resulting in degraded service performance. Our engineering team is actively investigating the root cause and working to mitigate the impact. We will continue to share updates as the investigation progresses.

  2. resolved Jul 24, 2026, 11:24 AM UTC

    All services have now recovered and are operating normally. We will continue to monitor the platform closely to ensure stability. Thank you for your patience while we worked through this issue.

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