Userpilot Outage History
Userpilot is up right nowPingoru has recorded 28 incidents for Userpilot: 26 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 6 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 13 | 3 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 743 (0%) |
Incidents, newest first
Minor July 27, 2026 Userpilot Website recovered –
Started Jul 27, 2026, 06:35 AM UTC· resolved Jul 27, 2026, 06:35 AM UTC
No vendor updates were posted for this incident.
Minor July 27, 2026 Userpilot Website recovered 17m
Started Jul 27, 2026, 05:36 AM UTC· resolved Jul 27, 2026, 05:53 AM UTC
No vendor updates were posted for this incident.
Minor July 24, 2026 Event Ingestion (US - Standard) recovered –
Started Jul 24, 2026, 11:15 AM UTC· resolved Jul 24, 2026, 11:15 AM UTC
No vendor updates were posted for this incident.
Minor July 24, 2026 Event Ingestion (US - Enterprise) recovered –
Started Jul 24, 2026, 11:14 AM UTC· resolved Jul 24, 2026, 11:14 AM UTC
No vendor updates were posted for this incident.
Minor July 24, 2026 Javascript SDK recovered –
Started Jul 24, 2026, 11:14 AM UTC· resolved Jul 24, 2026, 11:14 AM UTC
No vendor updates were posted for this incident.
Minor July 24, 2026 Javascript SDK Shim recovered –
Started Jul 24, 2026, 11:14 AM UTC· resolved Jul 24, 2026, 11:14 AM UTC
No vendor updates were posted for this incident.
Minor July 24, 2026 Userpilot Website recovered –
Started Jul 24, 2026, 11:13 AM UTC· resolved Jul 24, 2026, 11:13 AM UTC
No vendor updates were posted for this incident.
Minor July 24, 2026 Web Application & Chrome Extension APIs recovered –
Started Jul 24, 2026, 11:11 AM UTC· resolved Jul 24, 2026, 11:11 AM UTC
No vendor updates were posted for this incident.
Minor July 24, 2026 Service Degradation Under Investigation 16m section-1995 (Event Ingestion (US - Enterprise)), section-1995 (Event Ingestion (EU)), section-1995 (Event Ingestion (US - Standard)), section-1995 (Javascript SDK Shim) and 9 more
Started Jul 24, 2026, 11:08 AM UTC· resolved Jul 24, 2026, 11:24 AM UTC
- investigating Jul 24, 2026, 11:08 AM UTC
We are aware of an issue resulting in degraded service performance. Our engineering team is actively investigating the root cause and working to mitigate the impact. We will continue to share updates as the investigation progresses.
- resolved Jul 24, 2026, 11:24 AM UTC
All services have now recovered and are operating normally. We will continue to monitor the platform closely to ensure stability. Thank you for your patience while we worked through this issue.
Minor July 10, 2026 Delayed Data Ingestion (US - Enterprise) 1h 35m section-1995 (Event Ingestion (US - Enterprise))
Started Jul 10, 2026, 04:45 PM UTC· resolved Jul 10, 2026, 06:20 PM UTC
- investigating Jul 10, 2026, 04:45 PM UTC
We are currently experiencing a delayed data ingestion in our "Enterprise US" cluster. New data could take up to 30-45 minutes to reflect on dashboards. Our realtime service which serves your end users is unaffected. There is no data loss.
- resolved Jul 10, 2026, 06:20 PM UTC
The issue has been resolved. Ingestion throughput has returned to normal operating levels, and all data is being processed as expected.
Minor July 4, 2026 Event Ingestion (EU) recovered –
Started Jul 04, 2026, 11:31 AM UTC· resolved Jul 04, 2026, 11:31 AM UTC
No vendor updates were posted for this incident.
Minor July 4, 2026 EU Region Service Degradation 50m section-1995 (Event Ingestion (EU))
Started Jul 04, 2026, 10:50 AM UTC· resolved Jul 04, 2026, 11:40 AM UTC
- investigating Jul 04, 2026, 10:50 AM UTC
We are investigating a service degradation in the EU region.
- resolved Jul 04, 2026, 11:40 AM UTC
As a follow-up, we isolated the affected subsystem under its own supervisor so that any similar external change or failure will be contained without affecting regional service availability.
Minor June 10, 2026 EU Region Service Degradation 28m section-1995 (Event Ingestion (EU)), section-1995 (Web Application), section-1995 (Web Application)
Started Jun 10, 2026, 04:00 PM UTC· resolved Jun 10, 2026, 04:28 PM UTC
- investigating Jun 10, 2026, 04:00 PM UTC
We are currently experiencing an issue affecting our EU hosting region. Our team is actively working on a fix and will share updates as they become available.
- resolved Jun 10, 2026, 04:28 PM UTC
The issue has been resolved, and everything is working normally now. Thank you for your patience.
Minor April 28, 2026 Userpilot services degradation 3h 28m section-1995 (Event Ingestion (US - Standard))
Started Apr 28, 2026, 03:07 PM UTC· resolved Apr 28, 2026, 06:35 PM UTC
- investigating Apr 28, 2026, 03:07 PM UTC
We are currently experiencing degraded performance affecting data ingestion. Some customers may notice delays in incoming data. Our engineering team is actively investigating and working to restore full performance as quickly as possible. Thank you for your patience.
- resolved Apr 28, 2026, 06:35 PM UTC
Postmortem The incident was caused by our database background optimization process not running aggressively enough. This allowed data fragments to accumulate across tables used for real-time cache loading. As the number of fragments increased, queries that normally completed in milliseconds were forced to scan across many more fragments than necessary. This significantly increased query latency and led to exhaustion of available database connections, which impacted data ingestion and content publishing performance. To resolve this, we reconfigured our database to optimize these tables more frequently and in smaller batches. This keeps fragment counts low and ensures real-time queries remain fast and stable. Additionally, we have added monitoring and alerting on fragment count and size per table so we can detect abnormal accumulation early and prevent similar incidents in the future.
- resolved Apr 28, 2026, 06:35 PM UTC
Postmortem The incident was caused by our database background optimization process not running aggressively enough. This allowed data fragments to accumulate across tables used for real-time cache loading. **As** the number of fragments increased, queries that normally completed in milliseconds were forced to scan across many more fragments than necessary. This significantly increased query latency and led to exhaustion of available database connections, which impacted data ingestion and content publishing performance. To resolve this, we reconfigured our database to optimize these tables more frequently and in smaller batches. This keeps fragment counts low and ensures real-time queries remain fast and stable. Additionally, we have added monitoring and alerting on fragment count and size per table so we can detect abnormal accumulation early and prevent similar incidents in the future.
Minor April 8, 2026 Userpilot services degradation 2h 18m section-1995 (Event Ingestion (EU))
Started Apr 08, 2026, 08:36 AM UTC· resolved Apr 08, 2026, 10:54 AM UTC
- investigating Apr 08, 2026, 08:36 AM UTC
We are experiencing service degradation. Our team is actively monitoring and working to restore full performance.
- resolved Apr 08, 2026, 10:54 AM UTC
The service degradation issue has been fully resolved. Our team has restored normal performance and will continue to monitor the system to ensure stability. Thank you for your patience.
Minor February 16, 2026 Delayed Data Ingestion 4h 30m section-1995 (Event Ingestion (EU))
Started Feb 16, 2026, 01:00 PM UTC· resolved Feb 16, 2026, 05:30 PM UTC
- investigating Feb 16, 2026, 01:00 PM UTC
We are currently experiencing a delay in data insertion affecting our ingestion pipeline.
- resolved Feb 16, 2026, 05:30 PM UTC
The issue causing delays in data ingestion has been fully resolved. Ingestion throughput has returned to normal operating levels, and all data is being processed as expected. There was no data loss during the incident. We will publish a post-mortem with additional details and preventive actions in a follow-up communication. Thank you for your patience and understanding.
- resolved Feb 16, 2026, 05:30 PM UTC
The issue causing delays in data ingestion has been fully resolved. Ingestion throughput has returned to normal operating levels, and all data is being processed as expected. There was no data loss during the incident. We will publish a post-mortem with additional details and preventive actions in a follow-up communication. Thank you for your patience and understanding.
Minor December 14, 2025 Event Ingestion (EU) recovered –
Started Dec 14, 2025, 09:46 AM UTC· resolved Dec 14, 2025, 09:46 AM UTC
No vendor updates were posted for this incident.
Major November 18, 2025 Degraded Performance Due to Cloudflare CDN Outage 38m section-1995 (Javascript SDK), section-1995 (Web Application), section-1995 (Web Application & Chrome Extension APIs), section-1995 (Userpilot Website) and 4 more
Started Nov 18, 2025, 12:15 PM UTC· resolved Nov 18, 2025, 12:53 PM UTC
- investigating Nov 18, 2025, 12:15 PM UTC
We are currently experiencing a service degradation due to an ongoing outage at our CDN provider, Cloudflare. This may affect both the loading of our web application and the download of our JavaScript SDK. Impact: Some customers may be unable to load the web app or may experience very slow load times. Some customers may experience failures or timeouts when downloading our SDK. Impact may vary by region and ISP depending on Cloudflare’s edge availability. What’s happening: Our assets (including the SDK and static web resources) are served through Cloudflare. As Cloudflare is currently having issues, some requests to these assets are failing or timing out.
- resolved Nov 18, 2025, 12:53 PM UTC
We have switched CDN providers temporarily. Our services are no longer affected by Cloudflare’s outage and are functioning normally. Thank you for your patience and understanding.
Minor November 18, 2025 Javascript SDK recovered –
Started Nov 18, 2025, 12:01 PM UTC· resolved Nov 18, 2025, 12:01 PM UTC
No vendor updates were posted for this incident.
Minor November 18, 2025 Web Application & Chrome Extension APIs recovered –
Started Nov 18, 2025, 11:49 AM UTC· resolved Nov 18, 2025, 11:49 AM UTC
No vendor updates were posted for this incident.
Minor November 18, 2025 Web Application recovered –
Started Nov 18, 2025, 11:46 AM UTC· resolved Nov 18, 2025, 11:46 AM UTC
No vendor updates were posted for this incident.
Minor November 12, 2025 Userpilot Website recovered –
Started Nov 12, 2025, 11:50 AM UTC· resolved Nov 12, 2025, 11:50 AM UTC
No vendor updates were posted for this incident.
Minor November 12, 2025 Event Ingestion (US - Standard) recovered –
Started Nov 12, 2025, 02:31 AM UTC· resolved Nov 12, 2025, 02:31 AM UTC
No vendor updates were posted for this incident.
Minor November 8, 2025 Userpilot Website recovered –
Started Nov 08, 2025, 06:55 AM UTC· resolved Nov 08, 2025, 06:55 AM UTC
No vendor updates were posted for this incident.
Minor November 4, 2025 Userpilot Website recovered –
Started Nov 04, 2025, 12:03 AM UTC· resolved Nov 04, 2025, 12:03 AM UTC
No vendor updates were posted for this incident.