Degraded Performance
Affected: API V1Admin PortalAPI V2Storefront
Uscreen Outage History
Uscreen is up right nowUscreen had 30 outages in the last 2 years totaling 41h 30m of downtime — averaging 1.2 incidents per month.
There were 30 Uscreen outages since June 15, 2024 totaling 41h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
Degraded performance — Admin and Storefronts
Affected: Admin PortalStorefront
Timeline · 4 updates
- investigating May 03, 2026, 03:17 PM UTC
We're seeing reports of intermittent errors and slower-than-usual load times affecting admin dashboards and storefronts. Our team is currently investigating.
- identified May 03, 2026, 03:25 PM UTC
Our engineering team has identified the cause of the slowness and intermittent errors affecting admin dashboards and storefronts, and is actively implementing a resolution.
- monitoring May 03, 2026, 03:28 PM UTC
A fix has been implemented, and we're currently seeing full restoration of services across admin dashboards and storefronts. Our team will continue to monitor closely to ensure stability.
- resolved May 03, 2026, 03:40 PM UTC
This incident has been resolved. Services across admin dashboards and storefronts are fully restored and operating normally. Thank you for your patience while our engineering team worked through this.
Partial Service Degradation - Resolved
Affected: Admin PortalStorefront
Timeline · 1 update
- resolved Apr 12, 2026, 06:42 PM UTC
We experienced a brief service disruption lasting approximately 2 minutes. The issue has been fully resolved and all systems are operating normally. We apologize for any inconvenience caused.
Video Upload Failures
Affected: Uscreen Video on Demand
Timeline · 3 updates
- investigating Feb 23, 2026, 02:35 PM UTC
We’re monitoring an issue with a third-party provider that may impact video uploads. Some customers may see upload failures while the provider works to restore normal service. Our team is tracking this closely and will post an update as soon as we have more details.
- monitoring Feb 23, 2026, 02:56 PM UTC
The third-party provider has implemented a fix and is currently monitoring results. We’re continuing to monitor on our side as well, and we’ll share another update as soon as we can confirm full resolution.
- resolved Feb 23, 2026, 04:43 PM UTC
The third-party provider has confirmed that the earlier issue has been resolved. Video uploads are now being processed normally.
Slow loading or errors on Uscreen subdomain storefronts
Affected: Storefront
Timeline · 2 updates
- identified Feb 10, 2026, 05:43 PM UTC
We're aware that some storefronts hosted on Uscreen subdomains may be experiencing slow load times or intermittent errors. This is due to an issue with one of our third-party providers. Our team is actively monitoring the situation. We'll post an update here as soon as we have more information from the 3rd party provider.
- resolved Feb 10, 2026, 08:36 PM UTC
Our third-party partner has resolved the issue, and our team continues to monitor for any changes. All storefronts are operational.
Brief Performance Degradation Due to DDoS Attack
Timeline · 1 update
- resolved Jan 15, 2026, 05:17 AM UTC
We experienced a brief performance degradation due to a DDoS attack that impacted platform performance for approximately 4 minutes. Our team responded quickly, mitigated the attack, and deployed additional protections to prevent further impact. Performance has been fully restored and remains stable. Thank you for your patience.
Errors In Video Playback
Affected: Uscreen Video on Demand
Timeline · 3 updates
- identified Oct 03, 2025, 01:48 PM UTC
A third-party CDN partner is experiencing issues that are causing video playback errors. Some videos may not play as expected. We're in close communication with our CDN partner and will provide updates as we have them.
- monitoring Oct 03, 2025, 02:32 PM UTC
Our CDN partner has implemented a fix for the video playback errors. We are currently monitoring to ensure videos are functioning normally. We will provide a final update once we confirm the issue is fully resolved.
- resolved Oct 03, 2025, 03:08 PM UTC
The video playback issues have been fully resolved. Our CDN partner's fix has been successfully implemented, and we have confirmed that videos are functioning normally.
Errors In Video and Livestream playback
Affected: Uscreen Video on DemandUscreen Live Streaming
Timeline · 5 updates
- investigating Sep 18, 2025, 05:09 PM UTC
A third-party CDN partner is experiencing issues that are causing video playback errors. Some videos and livestreams may not play as expected. We're in close communication with our CDN partner and will provide updates as we have them.
- identified Sep 18, 2025, 05:11 PM UTC
Our CDN partner has identified the issue causing video playback errors. They are currently working on implementing a fix. Some videos and livestreams may still not play as expected while the fix is being deployed. We will continue to provide updates as we receive them.
- monitoring Sep 18, 2025, 05:39 PM UTC
Our CDN partner has implemented a fix for the video playback errors. We are currently monitoring to ensure videos and livestreams are functioning normally. We will provide a final update once we confirm the issue is fully resolved.
- monitoring Sep 18, 2025, 05:39 PM UTC
Our CDN partner has implemented a fix for the video playback errors. We are currently monitoring to ensure videos and livestreams are functioning normally. We will provide a final update once we confirm the issue is fully resolved.
- resolved Sep 18, 2025, 06:35 PM UTC
The video playback issues have been fully resolved. Our CDN partner's fix has been successfully implemented and we have confirmed that videos and livestreams are functioning normally.
500 Errors on Admin and Storefront
Affected: Admin PortalStorefront
Timeline · 7 updates
Partial outage: delayed access granting after purchase
Affected: Admin PortalStorefront
Timeline · 4 updates
- investigating Aug 12, 2025, 11:54 AM UTC
Some functionality such as granting access after a purchase or content moderation of newly uploaded videos is working with significant delays.
- identified Aug 12, 2025, 11:55 AM UTC
Our team identified a scaling issue of the background job processing system: more tasks were created than the job could process.
- monitoring Aug 12, 2025, 11:56 AM UTC
All systems have since recovered and are operating normally, the service was successfully scaled. We are monitoring the system.
- resolved Aug 12, 2025, 11:58 AM UTC
This incident has been resolved.
Temporary Performance Issues Across the Platform
Timeline · 1 update
- resolved Jun 26, 2025, 12:56 PM UTC
Some users experienced issues with parts of the platform loading slowly or not responding as expected. This was due to a temporary disruption with a third-party server provider and lasted for approximately 45 minutes. All systems have since recovered and are operating normally. We’ll continue monitoring to ensure everything remains stable.
Video Playback and Ingest Issues
Affected: Storefront
Timeline · 3 updates
- identified Jun 16, 2025, 09:42 PM UTC
Our CDN partner is currently experiencing issues that are impacting video playback and ingest across the platform. You may notice: - Live streams not starting or loading properly - Video in your catalog failing to play or taking longer to load - Delays when uploading new videos We’re actively monitoring the situation and working with our CDN partner as they implement a fix. We’ll continue to share updates as we have them.
- monitoring Jun 16, 2025, 09:49 PM UTC
Our CDN partner has implemented a fix for the playback and ingest issues. At this time, video loading and streaming should begin returning to normal. They are continuing to monitor the situation closely to ensure full stability. We’ll post another update if any further issues arise.
- resolved Jun 16, 2025, 10:14 PM UTC
The issue has been fully resolved. Video playback, live streams, and uploads are all functioning normally again. Our CDN partner has confirmed that the fix is stable and no further issues are expected. Thanks for your patience while this was being addressed.
Brief Service Disruption Due to DDoS Attack
Timeline · 1 update
- resolved Jun 14, 2025, 04:00 PM UTC
Timeframe: 11:14 AM – 11:23 AM Eastern We experienced a brief disruption due to a DDoS attack that impacted platform performance for approximately 9 minutes. Our team responded quickly, mitigated the attack, and deployed additional protections to prevent further impact. Service has been fully restored and remains stable. Thank you for your patience.
Ongoing Cloud Provider Outage
Affected: Admin PortalStorefront
Timeline · 3 updates
- identified Jun 12, 2025, 06:50 PM UTC
One of our cloud infrastructure providers, Google, is currently experiencing a widespread outage affecting services across the internet. As a result, you may notice: - Slow loading times - Errors accessing certain parts of the platform - Issues uploading content or viewing analytics We’re closely monitoring the situation and will post updates as we learn more. Thanks for your patience as Google works to resolve this.
- monitoring Jun 12, 2025, 08:44 PM UTC
We’re starting to see signs of recovery as Google works to restore its cloud services. Some areas of the platform should begin functioning normally again. We’ll continue monitoring closely and share further updates as things stabilize.
- resolved Jun 12, 2025, 10:08 PM UTC
Our cloud provider has made improvements to their systems, and we’re now seeing full stability across our platform. While the broader outage may still be impacting some services online, everything is functioning normally for our services. We’ll continue to monitor, but at this time, all systems are operational on our end.
Increased Loading Times
Affected: Admin PortalStorefront
Timeline · 4 updates
- investigating Apr 17, 2025, 03:56 PM UTC
We’re currently investigating an issue causing increased loading times for some users. Our team is looking into it and working to identify the root cause. We’ll share more updates as soon as we have them. Thanks for your patience!
- identified Apr 17, 2025, 03:59 PM UTC
Our team has identified the root cause of the increased loading times and is working on a resolution. We’ll provide another update as soon as we have more information. Thank you for your continued patience.
- monitoring Apr 17, 2025, 04:10 PM UTC
We’ve deployed a fix, and the platform is currently recovering. Our team will continue to monitor performance closely to ensure everything remains stable. Thank you for your continued patience!
- resolved Apr 17, 2025, 08:09 PM UTC
The issue impacting loading times has been fully resolved. Platform performance has continued to be stable. Thanks again for your patience and understanding!
Platform Outage Resulting in 500 Error
Affected: Admin PortalStorefront
Timeline · 5 updates
Modal Window Issues in Admin Area
Timeline · 1 update
- resolved Jan 22, 2025, 08:53 PM UTC
We experienced an issue with a build release that affected the functionality of modal window popups in the Admin area of Uscreen, causing disruptions for some users. Our team identified the root cause and implemented a fix. The issue has been fully resolved, and normal functionality has been restored for these modal windows.
Pages Experiencing Slow Loading Times
Affected: Admin PortalStorefront
Timeline · 7 updates
Slower Loading Times
Affected: Admin PortalStorefront
Timeline · 3 updates
- investigating Dec 09, 2024, 04:26 PM UTC
Our team is investigating slower loading times in some instances.
- monitoring Dec 09, 2024, 05:01 PM UTC
We've rolled out some updates and performance should be back to normal. Our team will continue to monitor.
- resolved Dec 09, 2024, 05:08 PM UTC
This incident has been resolved.
Service availability issues
Affected: API V1Admin PortalAPI V2Storefront
Timeline · 7 updates
Some web storefronts may be unavailable
Affected: Storefront
Timeline · 5 updates
Mobile and TV Apps are experiencing an error
Affected: API V1API V2Storefront
Timeline · 4 updates
- investigating Oct 10, 2024, 12:45 AM UTC
Our team is investigating an issue with Mobile and TV apps, experiencing an issue with loading the catalog. Web pages are unaffected. Please have impacted users login via a web browser in the meantime.
- investigating Oct 10, 2024, 12:45 AM UTC
Our team is investigating an issue with Mobile and TV apps, experiencing an issue with loading the catalog. Web pages are unaffected. Please have impacted users login via a web browser in the meantime.
- identified Oct 10, 2024, 01:01 AM UTC
Our team has identified a root cause for this incident and are preparing a fix. We'll keep this incident updated.
- resolved Oct 10, 2024, 01:09 AM UTC
Our team has rolled out a fix for this issue. All mobile and TV apps should be loading as expected now.
Some storefronts are unavailable
Affected: Storefront
Timeline · 6 updates
- identified Oct 09, 2024, 02:21 PM UTC
We're investigating an issue with our servers that may impact stores with outdated DNS records. Our team is working on a solution with our 3rd party partners. We will continue to update this incident.
- identified Oct 09, 2024, 02:31 PM UTC
Our 3rd party server provider, DigitalOcean, is investigating the issue on their end. We will continue to monitor the situation. If your store is impacted, we highly recommend updating your DNS settings and migrating to our newer, more reliable servers.
- identified Oct 09, 2024, 03:47 PM UTC
We continue to monitor the situation with our 3rd party partner, DigitialOcean. We will continue to update this incident.
- monitoring Oct 09, 2024, 04:03 PM UTC
A fix has been implemented by our 3rd party partner, DigitialOcean and we're seeing sites come back online. Our team will continue to monitor.
- monitoring Oct 09, 2024, 04:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 09, 2024, 04:06 PM UTC
This incident has been resolved.
Slow loading times for the Admin area and Storefronts
Affected: Admin PortalStorefront
Timeline · 2 updates
- investigating Sep 24, 2024, 08:25 PM UTC
We’re investigating a slow loading issue affecting both the Admin portal and the storefront. We’ll provide an update as our team continues its investigation.
- resolved Sep 24, 2024, 08:46 PM UTC
Our team has identified the issue and promptly implemented a quick fix. All loading speeds should resume to normal.
500 Error on Web Catalog
Affected: Storefront
Timeline · 3 updates
- identified Sep 19, 2024, 02:53 PM UTC
Our team has identified an issue causing some pages to display a 500 error. They are currently working on a quick fix to resolve this problem. Apps are unaffected.
- monitoring Sep 19, 2024, 02:54 PM UTC
A fix has been implemented and pages should be loading now. Our team will continue to monitor.
- resolved Sep 19, 2024, 03:13 PM UTC
This issue has been resolved. All pages are loading as expected.