Is Uscreen down?

Between approximately 19:35 and 19:39 UTC on October 18, the platform experienced a brief period of degraded performance affecting admin dashboards and storefronts. Services auto-recovered and remained fully operational. Services returned to normal within a few minutes.

On October 14, from 23:35 to 23:46 UTC (7:35 PM to 7:46 PM EDT), some users saw intermittent “Rate exceeded” errors and slower-than-usual load times on admin dashboards and storefronts. The cause was a service disruption at one of our infrastructure providers. Services across admin dashboards and storefronts are fully restored and operating normally.

I am currently working on fixing the issue.

The issue has been identified, and the system is now back to normal. We are still investigating and applying the broader fix.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. Services across admin dashboards, storefronts and the API are fully restored and operating normally. Thank you for your patience while our engineering team worked through this.

**Incident:** Storefront errors and degraded performance **Date:** September 13, 2026 **Duration:** 12:09–12:47 UTC and 13:18–13:26 UTC, approximately 45 minutes of customer impact ## Summary Some customers and end users experienced intermittent storefront errors and degraded performance during two periods on September 13. Services were restored, additional traffic protections were implemented, and the platform is operating normally. ## What happened Our infrastructure experienced an unusual spike in incoming traffic that exceeded the platform’s normal operating range. The increased load placed pressure on shared platform resources, causing intermittent errors and degraded performance across storefronts. ## Timeline of events * 12:09 UTC: Customer-visible degradation began. * 12:42 UTC: Additional traffic controls were applied. * 12:47 UTC: Services recovered from the first period of impact. * 13:18 UTC: A second period of degradation began. * 13:22 UTC: Traffic controls were further enhanced. * 13:26 UTC: Services were restored. * 16:05 UTC: Additional protections were confirmed in place, and the platform was still operating normally. ## Root cause An abnormal traffic pattern generated a sudden volume of incoming requests beyond the platform’s normal operating range. Processing these requests placed excessive pressure on shared platform resources, which led to degraded storefront performance and intermittent errors. ## What we did Our engineering team investigated the traffic pattern, applied traffic controls, and restored services. We then enabled additional protections to allow legitimate traffic through while limiting disruptive requests and monitored to confirm platform stability. ## What we’re doing to prevent recurrence We are strengthening the platform in four areas: * Expanding alerting for abnormal traffic and elevated platform resource usage. * Strengthening traffic handling and protection across storefronts. * Improving storefront caching and application efficiency to reduce the resource cost of unexpected traffic. * Increasing service isolation so that traffic pressure on one part of the platform is less likely to affect other surfaces. ## Customer impact * **Affected surfaces:** * Admin Portal * Storefront * API - V1 * API - V2 * **User-facing experience:** Intermittent errors, degraded performance, and temporary unavailability * **Data integrity:** No data loss, no security breach, no impact to customer accounts or stored content ‌ Thank you for your patience while our engineering team worked through this. We hold a high standard for platform reliability, and we are applying what we learned here.