Uscreen Outage History

Uscreen is up right now

Uscreen had 30 outages in the last 2 years totaling 7h 41m of downtime — averaging 1.2 incidents per month.

There were 30 Uscreen outages since June 15, 2024 totaling 7h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.uscreen.tv

Minor August 20, 2024

Issues with Live Stream and Video On Demand Playback

Detected by Pingoru
Aug 20, 2024, 01:23 PM UTC
Resolved
Aug 20, 2024, 03:09 PM UTC
Duration
1h 45m
Affected: Storefront
Timeline · 4 updates
  1. monitoring Aug 20, 2024, 01:23 PM UTC

    Our third-party CDN partners are currently experiencing an issue that is affecting live and on-demand video playback. Our team is actively monitoring the situation.

  2. monitoring Aug 20, 2024, 01:42 PM UTC

    Our third-party CDN partners have identified the issue and are actively working to resolve it. We expect playback issues to be resolved, and our team is also continuing to monitor the situation on our end.

  3. monitoring Aug 20, 2024, 02:21 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 20, 2024, 03:09 PM UTC

    Our third-party CDN partners have resolved all issues with live and on-demand video playback.

Read the full incident report →

Minor July 31, 2024

Slow loading and 500 errors

Detected by Pingoru
Jul 31, 2024, 01:12 PM UTC
Resolved
Jul 31, 2024, 02:08 PM UTC
Duration
56m
Affected: Admin PortalStorefront
Timeline · 4 updates
  1. investigating Jul 31, 2024, 01:12 PM UTC

    Our team is currently investigating slow loading of storefronts and 500 errors on the Admin portal.

  2. identified Jul 31, 2024, 01:34 PM UTC

    Our team has identified the root cause of the errors and is actively working on deploying a solution.

  3. monitoring Jul 31, 2024, 01:40 PM UTC

    We’ve deployed a fix, and we’re already noticing performance improvements. Our team will continue to monitor the situation closely.

  4. resolved Jul 31, 2024, 02:08 PM UTC

    We’ve resolved the ongoing issues. We appreciate your patience while our team worked on this.

Read the full incident report →

Minor June 23, 2024

Error "Rate Exceeded"

Detected by Pingoru
Jun 23, 2024, 01:30 AM UTC
Resolved
Jun 23, 2024, 02:14 AM UTC
Duration
43m
Affected: API V1Admin PortalAPI V2Storefront
Timeline · 6 updates
  1. investigating Jun 23, 2024, 01:30 AM UTC

    We are currently investigating an issue that is causing "Rate exceeded" errors when accessing the Uscreen Admin Area. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. Thank you for your understanding.

  2. investigating Jun 23, 2024, 01:32 AM UTC

    We've identified the root cause of the issue and are preparing a quick fix. Thank you for your continued patience.

  3. identified Jun 23, 2024, 01:36 AM UTC

    You might experience issues with live chat, the rest of the platform should work well.

  4. monitoring Jun 23, 2024, 01:48 AM UTC

    A fix has been implemented and videos should now be loading properly. We'll continue to monitor.

  5. resolved Jun 23, 2024, 02:14 AM UTC

    The incident has been resolved. Thank you for your patience.

  6. postmortem Jun 24, 2024, 09:03 AM UTC

    We are sharing more details on the issue that happened on June 23rd, which affected the Uscreen Admin Area and some Uscreen websites. Between 01:25 and 01:45 UTC, our customers might have seen a “Rate exceed” message when trying to access the Uscreen Admin Area or their Uscreen website. ## **Summary of the Issue** The problem was caused by an enormous number of requests to our live chat service, which our system couldn’t handle due to previous scalability rules. ## **Preventive Measures** To prevent this from happening again, we have improved our scalability rules to handle loads similar to what we experienced during the issue. We are sorry for any inconvenience this caused. Thank you for your patience and understanding.

Read the full incident report →