Affected components
Update timeline
- investigating May 04, 2026, 11:37 AM UTC
We are currently investigating an issue causing degraded performance in Communities. We'll post updates as soon as they are available. Thank you for your patience.
- investigating May 04, 2026, 12:06 PM UTC
We are continuing to investigate this issue.
- identified May 04, 2026, 12:31 PM UTC
We've identified the cause of the slow page loads and errors affecting the storefront, admin portal, and APIs. Following an earlier database upgrade, a subset of queries are running significantly slower than expected. Our team is implementing a fix now. We'll share another update as soon as the fix is deployed and we begin monitoring recovery.
- identified May 04, 2026, 01:12 PM UTC
We've rolled out a fix and performance is returning to normal, while we improving the cache ratio. We're continuing to monitor closely to make sure everything stays stable. We'll share a final update once we're confident the issue is fully resolved.
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