Uscreen incident

Partial outage: delayed access granting after purchase

Major Resolved View vendor source →

Uscreen experienced a major incident on August 9, 2025 affecting Admin Portal and Storefront, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2025, 03:00 AM UTC
Resolved
Aug 09, 2025, 04:45 AM UTC
Duration
1h 44m
Detected by Pingoru
Aug 09, 2025, 03:00 AM UTC

Affected components

Admin PortalStorefront

Update timeline

  1. investigating Aug 12, 2025, 11:54 AM UTC

    Some functionality such as granting access after a purchase or content moderation of newly uploaded videos is working with significant delays.

  2. identified Aug 12, 2025, 11:55 AM UTC

    Our team identified a scaling issue of the background job processing system: more tasks were created than the job could process.

  3. monitoring Aug 12, 2025, 11:56 AM UTC

    All systems have since recovered and are operating normally, the service was successfully scaled. We are monitoring the system.

  4. resolved Aug 12, 2025, 11:58 AM UTC

    This incident has been resolved.