Uscreen experienced a minor incident on September 18, 2025 affecting Uscreen Video on Demand and Uscreen Live Streaming, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2025, 05:09 PM UTC
A third-party CDN partner is experiencing issues that are causing video playback errors. Some videos and livestreams may not play as expected. We're in close communication with our CDN partner and will provide updates as we have them.
- identified Sep 18, 2025, 05:11 PM UTC
Our CDN partner has identified the issue causing video playback errors. They are currently working on implementing a fix. Some videos and livestreams may still not play as expected while the fix is being deployed. We will continue to provide updates as we receive them.
- monitoring Sep 18, 2025, 05:39 PM UTC
Our CDN partner has implemented a fix for the video playback errors. We are currently monitoring to ensure videos and livestreams are functioning normally. We will provide a final update once we confirm the issue is fully resolved.
- monitoring Sep 18, 2025, 05:39 PM UTC
Our CDN partner has implemented a fix for the video playback errors. We are currently monitoring to ensure videos and livestreams are functioning normally. We will provide a final update once we confirm the issue is fully resolved.
- resolved Sep 18, 2025, 06:35 PM UTC
The video playback issues have been fully resolved. Our CDN partner's fix has been successfully implemented and we have confirmed that videos and livestreams are functioning normally.