Uscreen experienced a major incident on June 16, 2025 affecting Storefront, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 16, 2025, 09:42 PM UTC
Our CDN partner is currently experiencing issues that are impacting video playback and ingest across the platform. You may notice: - Live streams not starting or loading properly - Video in your catalog failing to play or taking longer to load - Delays when uploading new videos We’re actively monitoring the situation and working with our CDN partner as they implement a fix. We’ll continue to share updates as we have them.
- monitoring Jun 16, 2025, 09:49 PM UTC
Our CDN partner has implemented a fix for the playback and ingest issues. At this time, video loading and streaming should begin returning to normal. They are continuing to monitor the situation closely to ensure full stability. We’ll post another update if any further issues arise.
- resolved Jun 16, 2025, 10:14 PM UTC
The issue has been fully resolved. Video playback, live streams, and uploads are all functioning normally again. Our CDN partner has confirmed that the fix is stable and no further issues are expected. Thanks for your patience while this was being addressed.