USAEpay Outage History

USAEpay had 6 outages in the last 2 years totaling 277h 46m of downtime — averaging 0.2 incidents per month.

There were 6 USAEpay outages since April 28, 2026 totaling 277h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.usaepay.com

Minor June 9, 2026

Transaction Processing

Detected by Pingoru: Jun 09, 2026, 06:23 PM UTC
Resolved: Jun 09, 2026, 08:42 PM UTC
Duration: 2h 19m

Affected: Transaction ProcessingPayment Engine (Point of Sale Middleware) (primary)

Timeline · 2 updates

investigating Jun 09, 2026, 06:23 PM UTC

We are investigating an issue impacting transaction processing performance. Merchants may see an error message: “Error (Unable to connect to processor)” Please retry any failed transactions.
identified Jun 09, 2026, 08:14 PM UTC

We are actively working with our partners to resolve the issue and will share updates as recovery progresses.

Read the full incident report →

Minor June 4, 2026

Batch Closure

Detected by Pingoru: Jun 04, 2026, 10:00 PM UTC
Resolved: Jun 05, 2026, 07:38 PM UTC
Duration: 21h 38m

Affected: GatewayPayment Engine (Point of Sale Middleware) (primary)

Timeline · 3 updates

investigating Jun 04, 2026, 10:00 PM UTC

We are investigating an issue with our batch closure system. Our gateway remains operational at this time.
identified Jun 05, 2026, 04:00 PM UTC

Our engineers have identified the issue and are currently working on implementing a fix.
monitoring Jun 05, 2026, 05:10 PM UTC

Batch closure has been stable after our engineers resolved the issue. We will continue to monitor for further errors.

Read the full incident report →

Minor May 28, 2026

Sandbox Environment

Detected by Pingoru: May 28, 2026, 08:07 PM UTC
Resolved: May 31, 2026, 08:31 PM UTC
Duration: 3d

Affected: SandboxSandbox (01-uswest)

Timeline · 2 updates

investigating May 28, 2026, 08:07 PM UTC

We are aware of an issue impacting processing on sandbox. Our Site Reliability Engineers are currently investigating the issue. This is only contained to sandbox and production systems are unaffected and remain operational.
monitoring May 28, 2026, 08:29 PM UTC

Our Site Reliability Engineers have identified and resolved the issue. Currently we are monitoring for anything further. We appreciate your patience while our team looked into this.

Read the full incident report →

Minor May 13, 2026

Connectivity issues

Detected by Pingoru: May 13, 2026, 06:47 PM UTC
Resolved: May 13, 2026, 07:23 PM UTC
Duration: 36m

Affected: Transaction ProcessingPayment Engine (Point of Sale Middleware) (primary)

Timeline · 2 updates

investigating May 13, 2026, 06:47 PM UTC

We are currently investigating a potential issue affecting a third-party provider. This may be impacting some services. Our team is working to confirm and assess impact.
monitoring May 13, 2026, 06:59 PM UTC

The upstream issue appears to be resolved. We are monitoring performance to ensure services remain stable.

Read the full incident report →

Minor April 30, 2026

Batch Processing Delays(Pending State)

Detected by Pingoru: Apr 30, 2026, 06:27 PM UTC
Resolved: May 06, 2026, 04:14 PM UTC
Duration: 5d 21h

Affected: Transaction ProcessingPayment Engine (Point of Sale Middleware) (primary)

Timeline · 1 update

identified Apr 30, 2026, 06:27 PM UTC

We are aware of an issue causing some batches to remain in a pending state and are actively working to resolve it. If you encounter this issue, please contact our support team for assistance. We appreciate your patience.

Read the full incident report →

Major April 28, 2026

Rest API Requests

Detected by Pingoru: Apr 28, 2026, 09:00 PM UTC
Resolved: Apr 30, 2026, 12:00 PM UTC
Duration: 1d 15h

Affected: Transaction ProcessingPayment Engine (Point of Sale Middleware) (primary)

Timeline · 4 updates

investigating Apr 28, 2026, 09:00 PM UTC

We are currently investigating issues with the Rest API requests.
identified Apr 29, 2026, 07:00 PM UTC

We have identified the cause and are working promptly on restoring services.
monitoring Apr 29, 2026, 11:32 PM UTC

We have pushed a fix and are currently monitoring for any further errors. We’ll provide another update once we’ve confirmed the issue is fully resolved.
monitoring Apr 30, 2026, 06:58 AM UTC

We’ve implemented a fix and are continuing to monitor the system closely. We’ll share another update once we’ve confirmed everything is fully resolved.

Read the full incident report →