USAEpay had 10 outages in the last 2 years totaling 286h 19m of downtime — averaging 0.4 incidents per month.
There were 10 USAEpay outages since April 28, 2026 totaling 286h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified an issue with transaction processing issues and are working to mitigate the issue. Some customers may need to retry transactions. We will provide further updates as remediation progresses.
We are currently investigating reports of issues affecting Ach processing. Some customers may experience a time-out or error. Our engineers are investigating and will provide further updates as more information becomes available.
Our engineering team has found the issue and actively working to mitigate the issue.
A fix has been implemented to address the recent processing delays. We are monitoring the system to ensure continued stability.
Our engineering team have found the issue and actively working to mitigate the issue.
We are currently investigating reports of issues affecting batches. Some customers may experience a delay in funding. Our engineers are investigating and will provide further updates as more information becomes available.
We have identified connectivity issues and are currently working with an upstream provider. Please re-try any failed transactions.
We appreciate your patience as we continue to work with an upstream provider on this issue.
This is still an ongoing issue with an upstream provider. We will continue to keep you updated as we receive information. Thank you for your patience.
Our upstream provider has identified the issue and is working on solution. We have mitigated traffic to stabilize the issue and are monitoring for stability.
We are investigating an issue impacting transaction processing performance. Merchants may see an error message: “Error (Unable to connect to processor)” Please retry any failed transactions.
Our engineering team has identified and resolved the issue related to an upstream provider. We are continuing to monitor the service to ensure stability and watch for any further issues.
We are investigating an issue regarding the customer database. Merchants may experience the search not loading or being able to navigate to other pages of the customer database. Our staging URL (https://www-stage.usaepay.com) should be used for the time being. Our gateway remains operational at this time.
We are investigating an issue with our batch closure system. Our gateway remains operational at this time.
Our engineers have identified the issue and are currently working on implementing a fix.
Batch closure has been stable after our engineers resolved the issue. We will continue to monitor for further errors.
We are aware of an issue impacting processing on sandbox. Our Site Reliability Engineers are currently investigating the issue. This is only contained to sandbox and production systems are unaffected and remain operational.
Our Site Reliability Engineers have identified and resolved the issue. Currently we are monitoring for anything further. We appreciate your patience while our team looked into this.
We are aware of an issue causing some batches to remain in a pending state and are actively working to resolve it. If you encounter this issue, please contact our support team for assistance. We appreciate your patience.
We are currently investigating issues with the Rest API requests.
We have identified the cause and are working promptly on restoring services.
We have pushed a fix and are currently monitoring for any further errors. We’ll provide another update once we’ve confirmed the issue is fully resolved.
We’ve implemented a fix and are continuing to monitor the system closely. We’ll share another update once we’ve confirmed everything is fully resolved.