USAEpay experienced a minor incident on July 19, 2026 affecting Transaction Processing and Payment Engine (Point of Sale Middleware) (Payment Engine (Point of Sale Middleware) — primary), lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Transaction ProcessingPayment Engine (Point of Sale Middleware) (Payment Engine (Point of Sale Middleware) — primary)
Update timeline
- identified Jul 19, 2026, 04:53 PM UTC
We are investigating an issue impacting transaction processing performance. Merchants may see an error message: “Error (Unable to connect to processor)” Please retry any failed transactions.
- monitoring Jul 19, 2026, 05:04 PM UTC
Our engineering team has identified and resolved the issue related to an upstream provider. We are continuing to monitor the service to ensure stability and watch for any further issues.