Resolved after 32 minutes, affecting Transaction Processing and Payment Engine (Point of Sale Middleware) (Payment Engine (Point of Sale Middleware) — primary), on July 19, 2026.
Our engineering team has identified and resolved the issue related to an upstream provider. We are continuing to monitor the service to ensure stability and watch for any further issues.
Affected components
Update timeline
- identified Jul 19, 2026, 04:53 PM UTC
We are investigating an issue impacting transaction processing performance. Merchants may see an error message: “Error (Unable to connect to processor)” Please retry any failed transactions.
- monitoring Jul 19, 2026, 05:04 PM UTC
Our engineering team has identified and resolved the issue related to an upstream provider. We are continuing to monitor the service to ensure stability and watch for any further issues.
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