USAEpay experienced a minor incident on July 8, 2026 affecting Reporting and Payment Engine (Point of Sale Middleware) (primary), lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
ReportingPayment Engine (Point of Sale Middleware) (primary)
Update timeline
- investigating Jul 08, 2026, 11:00 AM UTC
We are investigating an issue regarding the customer database. Merchants may experience the search not loading or being able to navigate to other pages of the customer database. Our staging URL (https://www-stage.usaepay.com) should be used for the time being. Our gateway remains operational at this time.