USAEpay incident

Transaction Processing Issues

Resolved after 50 minutes, affecting Transaction Processing and Payment Engine (Point of Sale Middleware) (Payment Engine (Point of Sale Middleware) — primary), on September 29, 2026.

monitoring Sep 29, 2026, 08:00 PM UTC

We have implemented a resolution for the transaction processing issues. We are closely monitoring transaction processing to confirm services remain stable.

Started
Sep 29, 2026, 07:27 PM UTC
Resolved
Sep 29, 2026, 08:17 PM UTC
Duration
50m
Detected by Pingoru
Sep 29, 2026, 07:27 PM UTC

Affected components

Transaction ProcessingPayment Engine (Point of Sale Middleware) (Payment Engine (Point of Sale Middleware) — primary)

Update timeline

  1. investigating Sep 29, 2026, 07:27 PM UTC

    We are currently investigating reports of transaction processing issues. Our engineers are investigating and will provide further updates as more information becomes available.

  2. identified Sep 29, 2026, 07:42 PM UTC

    We have identified the cause of the transaction processing issues and are working to resolve the issue. Some customers may continue to experience transaction processing issues. We will provide further updates as remediation progresses.

  3. monitoring Sep 29, 2026, 08:00 PM UTC

    We have implemented a resolution for the transaction processing issues. We are closely monitoring transaction processing to confirm services remain stable.

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