Is UrbanPiper down?

Status: Investigating Between approximately 19:15 and 19:45 UTC, some orders, status updates and webhooks were processed with delay. Individual queues were affected for roughly 15 minutes each. The cause was an internal deployment configuration issue and has been corrected. Processing capacity is fully restored and the backlog is clearing. All queued work is being processed. Next update within 30 minutes. Affected components Menu Ingestion Service (Degraded performance) Menu Publish Service (Degraded performance) Order Ingestion (Degraded performance) Item/Modifier Availability Service (Degraded performance) Store online/offline (Degraded performance)

Status: Resolved Between 19:15 and 19:29 UTC, new orders were not being processed. Order status updates were affected from 19:22 to 19:29 UTC. We deployed a change to our deployment pipeline which caused an unintended side effect of not restarting some queue workers correctly. Orders placed during this window were accepted and queued, but were not processed until those workers were restarted. At 19:29 UTC order and order status processing was restored, and the queued orders were processed shortly afterwards. Orders were delayed rather than lost, although some orders were cancelled during the delay. What we are doing about it: we have removed the change responsible so it cannot happen again, and we are adding a safeguard that prevents a queue worker from being stopped unless the same deployment restarts it. We are sorry for the disruption this caused you and your customers. Affected components Menu Publish Service (Operational) Order Ingestion (Operational) Item/Modifier Availability Service (Operational) Store online/offline (Operational) Menu Ingestion Service (Operational)

Status: Investigating We are currently observing increased keeta cancellations Affected components Order Ingestion (Degraded performance)

Status: Identified We are reverting the changes to a prior stable version. Only keeta orders were impacted. Affected components Order Ingestion (Degraded performance)

Status: Monitoring A fix has been implemented to address the issue. We are closely monitoring performance and system stability to ensure everything is functioning as expected. We’ll continue to keep this page updated. Affected components Order Ingestion (Degraded performance)

Status: Resolved The issue affecting Keeta order status updates has been resolved. All order status relays to Keeta are now operating normally. We will continue to monitor closely, but no further impact is expected. A detailed root cause analysis will be shared. Thank you for your patience while we worked through this. Affected components Order Ingestion (Operational)