UrbanPiper experienced a minor incident on August 19, 2026 affecting Order Ingestion, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2026, 11:44 AM UTC
Status: Investigating We are currently observing increased keeta cancellations Affected components Order Ingestion (Degraded performance)
- identified Aug 19, 2026, 12:04 PM UTC
Status: Identified We are reverting the changes to a prior stable version. Only keeta orders were impacted. Affected components Order Ingestion (Degraded performance)
- monitoring Aug 19, 2026, 12:37 PM UTC
Status: Monitoring A fix has been implemented to address the issue. We are closely monitoring performance and system stability to ensure everything is functioning as expected. We’ll continue to keep this page updated. Affected components Order Ingestion (Degraded performance)
- resolved Aug 19, 2026, 01:43 PM UTC
Status: Resolved The issue affecting Keeta order status updates has been resolved. All order status relays to Keeta are now operating normally. We will continue to monitor closely, but no further impact is expected. A detailed root cause analysis will be shared. Thank you for your patience while we worked through this. Affected components Order Ingestion (Operational)