UrbanPiper Outage History
UrbanPiper is up right nowPingoru has recorded 9 incidents for UrbanPiper: 9 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 4 of 744 (1%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 1 of 509 (0%) |
Incidents, newest first
Minor October 14, 2026 Delayed order processing 35m Menu Ingestion Service, Menu Publish Service, Item/Modifier Availability Service, Store online/offline and 1 more
Started Oct 14, 2026, 07:52 PM UTC· resolved Oct 14, 2026, 08:27 PM UTC
- investigating Oct 14, 2026, 07:52 PM UTC
Between approximately 19:15 and 19:45 UTC, some orders, status updates and webhooks were processed with delay. Individual queues were affected for roughly 15 minutes each. The cause was an internal deployment configuration issue and has been corrected. Processing capacity is fully restored and the backlog is clearing. All queued work is being processed. Next update within 30 minutes.
- resolved Oct 14, 2026, 08:27 PM UTC
Between 19:15 and 19:29 UTC, new orders were not being processed. Order status updates were affected from 19:22 to 19:29 UTC. We deployed a change to our deployment pipeline which caused an unintended side effect of not restarting some queue workers correctly. Orders placed during this window were accepted and queued, but were not processed until those workers were restarted. At 19:29 UTC order and order status processing was restored, and the queued orders were processed shortly afterwards. Orders were delayed rather than lost, although some orders were cancelled during the delay. What we are doing about it: we have removed the change responsible so it cannot happen again, and we are adding a safeguard that prevents a queue worker from being stopped unless the same deployment restarts it. We are sorry for the disruption this caused you and your customers.
Minor August 19, 2026 Observing Keeta Orders Cancellation 1h 58m Order Ingestion
Started Aug 19, 2026, 11:44 AM UTC· resolved Aug 19, 2026, 01:43 PM UTC
- investigating Aug 19, 2026, 11:44 AM UTC
We are currently observing increased keeta cancellations
- identified Aug 19, 2026, 12:04 PM UTC
We are reverting the changes to a prior stable version. Only keeta orders were impacted.
- monitoring Aug 19, 2026, 12:37 PM UTC
A fix has been implemented to address the issue. We are closely monitoring performance and system stability to ensure everything is functioning as expected. We’ll continue to keep this page updated.
- resolved Aug 19, 2026, 01:43 PM UTC
The issue affecting Keeta order status updates has been resolved. All order status relays to Keeta are now operating normally. We will continue to monitor closely, but no further impact is expected. A detailed root cause analysis will be shared. Thank you for your patience while we worked through this.
Minor July 16, 2026 Custom POS Integration orders backlog 29m Enterprise POS Integrations
Started Jul 16, 2026, 03:24 PM UTC· resolved Jul 16, 2026, 03:54 PM UTC
- investigating Jul 16, 2026, 03:24 PM UTC
POS order relay might be affected
- investigating Jul 16, 2026, 03:33 PM UTC
Custom POS order relay might be affected
- resolved Jul 16, 2026, 03:54 PM UTC
The custom pos order backlog issue has been resolved. Affected services are now operating normally. We will continue to monitor closely, but no further impact is expected. Thank you for your patience while we worked through this.
Minor July 1, 2026 Facing issues in Ubereats order relay 3h 56m Order Ingestion
Started Jul 01, 2026, 12:04 PM UTC· resolved Jul 01, 2026, 04:01 PM UTC
- investigating Jul 01, 2026, 12:04 PM UTC
Ubereats order failures reported. Team is investigating the issue
- monitoring Jul 01, 2026, 02:55 PM UTC
Uber Eats returned the error "This endpoint requires at least one of the following scopes: eats.order" while UrbanPiper was fetching orders for relay to POS systems, impacting all stores integrated with Uber Eats. Our investigation identified that the affected stores had been switched to webhook version "0.1", whereas the webhook version was expected to remain unset. As a result, the Uber Eats API required access tokens to include the eats.order scope for requests associated with webhook version "0.1", causing order retrieval requests to fail. We coordinated with the Uber Eats engineering team to roll back the affected stores to their previous webhook configuration. Order processing has now resumed successfully, and we are continuing to monitor the platform.
- resolved Jul 01, 2026, 04:01 PM UTC
An integration issue with Uber Eats during a functionality update caused a temporary misconfiguration that affected order processing. We've resolved it with the Uber Eats team, and orders are now processing normally. This incident is resolved and we're continuing to monitor.
Minor May 19, 2026 Order Ingestion — Item Modifiers Missing 41m
Started May 19, 2026, 07:40 PM UTC· resolved May 19, 2026, 08:21 PM UTC
- monitoring May 19, 2026, 07:40 PM UTC
Between 12:10 IST and 01:00 IST, there was an issue with orders where item modifiers were missed. A fix has been deployed and the team is now monitoring to ensure ingestion remains stable. We are reviewing affected orders and will follow up individually where needed.
- resolved May 19, 2026, 08:21 PM UTC
The issue affecting orders between 12:10 IST and 01:00 IST, where item modifiers were missed, has been fully resolved. Ingestion has been stable since the fix was deployed. We appreciate your patience and apologize for any inconvenience this may have caused.
Minor December 24, 2025 Intermittent issue with POS Order Relay 1h 6m
Started Dec 24, 2025, 03:30 PM UTC· resolved Dec 24, 2025, 04:37 PM UTC
No vendor updates were posted for this incident.
Minor December 12, 2025 Latency issue on api clusters 23m
Started Dec 12, 2025, 04:06 PM UTC· resolved Dec 12, 2025, 04:30 PM UTC
No vendor updates were posted for this incident.
Major November 18, 2025 Atlas is temporarily inaccessible 2h 13m
Started Nov 18, 2025, 03:31 PM UTC· resolved Nov 18, 2025, 05:44 PM UTC
No vendor updates were posted for this incident.
Minor October 22, 2025 Partial degradation in Online Delivery Order Ingestion –
Started Oct 22, 2025, 11:47 PM UTC· resolved Oct 22, 2025, 11:47 PM UTC
No vendor updates were posted for this incident.