Delayed order processing
Affected: Menu Ingestion ServiceMenu Publish ServiceItem/Modifier Availability ServiceStore online/offlineOrder Ingestion
UrbanPiper Outage History
UrbanPiper is up right nowUrbanPiper had 9 outages in the last 2 years totaling 11h 24m of downtime — averaging 0.4 incidents per month.
There were 9 UrbanPiper outages since October 22, 2025 totaling 11h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
Observing Keeta Orders Cancellation
Affected: Order Ingestion
Timeline · 4 updates
- investigating Aug 19, 2026, 11:44 AM UTC
Status: Investigating We are currently observing increased keeta cancellations Affected components Order Ingestion (Degraded performance)
- identified Aug 19, 2026, 12:04 PM UTC
Status: Identified We are reverting the changes to a prior stable version. Only keeta orders were impacted. Affected components Order Ingestion (Degraded performance)
- monitoring Aug 19, 2026, 12:37 PM UTC
Status: Monitoring A fix has been implemented to address the issue. We are closely monitoring performance and system stability to ensure everything is functioning as expected. We’ll continue to keep this page updated. Affected components Order Ingestion (Degraded performance)
- resolved Aug 19, 2026, 01:43 PM UTC
Status: Resolved The issue affecting Keeta order status updates has been resolved. All order status relays to Keeta are now operating normally. We will continue to monitor closely, but no further impact is expected. A detailed root cause analysis will be shared. Thank you for your patience while we worked through this. Affected components Order Ingestion (Operational)
Custom POS Integration orders backlog
Affected: Enterprise POS Integrations
Timeline · 3 updates
- investigating Jul 16, 2026, 03:24 PM UTC
Status: Investigating POS order relay might be affected Affected components Enterprise POS Integrations (Degraded performance)
- investigating Jul 16, 2026, 03:33 PM UTC
Status: Investigating Custom POS order relay might be affected Affected components Enterprise POS Integrations (Degraded performance)
- resolved Jul 16, 2026, 03:54 PM UTC
Status: Resolved The custom pos order backlog issue has been resolved. Affected services are now operating normally. We will continue to monitor closely, but no further impact is expected. Thank you for your patience while we worked through this. Affected components Enterprise POS Integrations (Operational)
Facing issues in Ubereats order relay
Affected: Order Ingestion
Timeline · 3 updates
- investigating Jul 01, 2026, 12:04 PM UTC
Status: Investigating Ubereats order failures reported. Team is investigating the issue Affected components Order Ingestion (Degraded performance)
- monitoring Jul 01, 2026, 02:55 PM UTC
Status: Monitoring Uber Eats returned the error "This endpoint requires at least one of the following scopes: eats.order" while UrbanPiper was fetching orders for relay to POS systems, impacting all stores integrated with Uber Eats. Our investigation identified that the affected stores had been switched to webhook version "0.1", whereas the webhook version was expected to remain unset. As a result, the Uber Eats API required access tokens to include the eats.order scope for requests associated with webhook version "0.1", causing order retrieval requests to fail. We coordinated with the Uber Eats engineering team to roll back the affected stores to their previous webhook configuration. Order processing has now resumed successfully, and we are continuing to monitor the platform. Affected components Order Ingestion (Degraded performance)
- resolved Jul 01, 2026, 04:01 PM UTC
Status: Resolved An integration issue with Uber Eats during a functionality update caused a temporary misconfiguration that affected order processing. We've resolved it with the Uber Eats team, and orders are now processing normally. This incident is resolved and we're continuing to monitor. Affected components Order Ingestion (Operational)
Order Ingestion — Item Modifiers Missing
Timeline · 2 updates
- monitoring May 19, 2026, 07:40 PM UTC
Status: Monitoring Between 12:10 IST and 01:00 IST, there was an issue with orders where item modifiers were missed. A fix has been deployed and the team is now monitoring to ensure ingestion remains stable. We are reviewing affected orders and will follow up individually where needed.
- resolved May 19, 2026, 08:21 PM UTC
Status: Resolved The issue affecting orders between 12:10 IST and 01:00 IST, where item modifiers were missed, has been fully resolved. Ingestion has been stable since the fix was deployed. We appreciate your patience and apologize for any inconvenience this may have caused.