Urban Sharing experienced a major incident on December 19, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 19, 2025, 01:00 AM UTC
Type: Incident Duration: 18 hours and 46 minutes Affected Components: Segway Air Protocol, Omni, MEVO Dec 19, 01:00:00 GMT+0 - Identified - There are connectivity problems on the side of local network provider and a majority of Segway bikes, and a smaller amount of Omni, are offline. We are continuing to monitor and investigate. Dec 19, 19:45:49 GMT+0 - Resolved - The local network operator problems have been resolved.