Urban Sharing incident

Communication issues with UrbanSharing Controller v2 iot's

Resolved after 1 hour 30 minutes, on June 12, 2025.

monitoring Jun 12, 2025, 06:45 PM UTC

We've implemented a workaround which fixes most controller communications. The system-provider incident is still ongoing, and some instability and slowness should still be expected, but general operation has resumed..

Started
Jun 12, 2025, 06:00 PM UTC
Resolved
Jun 12, 2025, 07:30 PM UTC
Duration
1h 30m
Detected by Pingoru
Jun 12, 2025, 06:00 PM UTC

Update timeline

  1. identified Jun 12, 2025, 06:00 PM UTC

    An incident with our system-provider is causing communication issues with vehicles of the UrbanSharing Controller type. Affects Bergen and Trondheim systems. We're awaiting resolution, and investigating internal workarounds in the meantime..

  2. monitoring Jun 12, 2025, 06:45 PM UTC

    We've implemented a workaround which fixes most controller communications. The system-provider incident is still ongoing, and some instability and slowness should still be expected, but general operation has resumed..

  3. resolved Jun 12, 2025, 07:30 PM UTC

    This incident has been resolved..

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