Urban Sharing Outage History

Urban Sharing is up right now

Urban Sharing had 15 outages in the last 2 years totaling 154h 41m of downtime — averaging 0.6 incidents per month.

There were 15 Urban Sharing outages since October 25, 2024 totaling 154h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.urbansharing.com

Minor October 5, 2026

Disruption in core platform services

Detected by Pingoru
Oct 05, 2026, 10:51 PM UTC
Resolved
Oct 06, 2026, 05:04 AM UTC
Duration
6h 13m
Timeline · 5 updates
  1. investigating Oct 05, 2026, 10:51 PM UTC

    Certain core platform services are not responding to requests and failing to maintain availability..

  2. investigating Oct 05, 2026, 11:45 PM UTC

    We are still investigating solutions to remedy the disruption..

  3. identified Oct 06, 2026, 01:14 AM UTC

    We have identified the cause and are working on restoring our services..

  4. identified Oct 06, 2026, 04:02 AM UTC

    We are continuing to work on a fix for this incident..

  5. resolved Oct 06, 2026, 05:04 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor June 24, 2026

System instability

Detected by Pingoru
Jun 24, 2026, 12:59 PM UTC
Resolved
Jun 24, 2026, 01:15 PM UTC
Duration
15m
Affected: Systems (Oslo Bysykkel)Systems (Bergen Bysykkel)Urban Fleet (Backend Services)Systems (Trondheim Bysykkel)Systems (Milan BikeMi)Systems (Verona Bike)Systems (MEVO)Systems (LOVÉLO libre-service)Systems (Tampereen kaupunkipyörät)Systems (London Green Quarter)Systems (Oslo Bysykkel)Systems (BiciPalma)Systems (LOVÉLO libre-service)Systems (Milan bikeMi)Systems (RowerMevo)
Timeline · 2 updates
  1. investigating Jun 24, 2026, 12:59 PM UTC

    We're investigating issues with long running and failed requests across the platform.

  2. resolved Jun 24, 2026, 01:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2026

Loss of connectivity to Stations

Detected by Pingoru
Jun 03, 2026, 02:30 AM UTC
Resolved
Jun 03, 2026, 09:50 AM UTC
Duration
7h 20m
Timeline · 2 updates
  1. identified Jun 03, 2026, 02:30 AM UTC

    A small subset of stations in Oslo has lost connectivity. Our network partner is actively working on a resolution..

  2. resolved Jun 03, 2026, 09:50 AM UTC

    This incident has been resolved by our partner..

Read the full incident report →

Major May 7, 2026

System unavailability

Detected by Pingoru
May 07, 2026, 06:55 AM UTC
Resolved
May 07, 2026, 07:00 AM UTC
Duration
4m
Affected: Systems (Oslo Bysykkel)Systems (Bergen Bysykkel)Urban Crew (Dispatch Console)Urban Fleet (Backend Services)Urban Crew (Crew API)Systems (Trondheim Bysykkel)Systems (Milan BikeMi)Urban Crew (Suggestion Engine)Systems (Verona Bike)Systems (MEVO)Systems (LOVÉLO libre-service)Systems (Tampereen kaupunkipyörät)Systems (London Green Quarter)
Timeline · 2 updates
  1. investigating May 07, 2026, 06:55 AM UTC

    We are currently investigating slow or failing requests across the system.

  2. resolved May 07, 2026, 07:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 30, 2026

System Unavailability

Detected by Pingoru
Apr 30, 2026, 07:20 AM UTC
Resolved
Apr 30, 2026, 07:45 AM UTC
Duration
24m
Affected: Systems (Oslo Bysykkel)Systems (Bergen Bysykkel)Urban Crew (Dispatch Console)Urban Fleet (Backend Services)Urban Crew (Crew API)Systems (Trondheim Bysykkel)Systems (Milan BikeMi)Urban Crew (Suggestion Engine)Systems (Verona Bike)Urban Fleet (Operations API)Systems (MEVO)Systems (LOVÉLO libre-service)Systems (Tampereen kaupunkipyörät)Systems (London Green Quarter)Urban Crew (Crew Analytics API)
Timeline · 2 updates
  1. investigating Apr 30, 2026, 07:20 AM UTC

    We are currently investigating slow or failing requests across the system.

  2. resolved Apr 30, 2026, 07:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 28, 2025

Segway/Omni connectivity outage

Detected by Pingoru
Dec 28, 2025, 06:30 PM UTC
Resolved
Dec 31, 2025, 05:30 PM UTC
Duration
2d 23h
Timeline · 3 updates
  1. monitoring Dec 28, 2025, 06:30 PM UTC

    There are connectivity problems on the side of local network provider and a majority of Segway bikes, and a smaller amount of Omni, are offline. We are continuing to monitor and investigate..

  2. monitoring Dec 28, 2025, 09:15 PM UTC

    Most connections have been restored. There are still some unresponsive devices..

  3. resolved Dec 31, 2025, 05:30 PM UTC

    Remaining devices are now online..

Read the full incident report →

Minor July 3, 2025

Connectivity issue with Segway/Omni iot

Detected by Pingoru
Jul 03, 2025, 04:30 AM UTC
Resolved
Jul 03, 2025, 09:25 AM UTC
Duration
4h 55m
Timeline · 2 updates
  1. identified Jul 03, 2025, 04:30 AM UTC

    An outage with the network provider is causing issues communicating with Segway and Omni iot controllers. .

  2. resolved Jul 03, 2025, 09:25 AM UTC

    This incident has been resolved..

Read the full incident report →

Major June 13, 2025

Public websites unavailable due to certificate issue

Detected by Pingoru
Jun 13, 2025, 12:24 PM UTC
Resolved
Jun 13, 2025, 12:52 PM UTC
Duration
27m
Timeline · 2 updates
  1. identified Jun 13, 2025, 12:24 PM UTC

    Automatic refresh of SSL certificates for public websites have failed and websites are unavailable due to expired certificates. We are working on restoring access..

  2. resolved Jun 13, 2025, 12:52 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor June 12, 2025

Communication issues with UrbanSharing Controller v2 iot's

Detected by Pingoru
Jun 12, 2025, 06:00 PM UTC
Resolved
Jun 12, 2025, 07:30 PM UTC
Duration
1h 30m
Timeline · 3 updates
  1. identified Jun 12, 2025, 06:00 PM UTC

    An incident with our system-provider is causing communication issues with vehicles of the UrbanSharing Controller type. Affects Bergen and Trondheim systems. We're awaiting resolution, and investigating internal workarounds in the meantime..

  2. monitoring Jun 12, 2025, 06:45 PM UTC

    We've implemented a workaround which fixes most controller communications. The system-provider incident is still ongoing, and some instability and slowness should still be expected, but general operation has resumed..

  3. resolved Jun 12, 2025, 07:30 PM UTC

    This incident has been resolved..

Read the full incident report →

Major June 11, 2025

Partial outage of network communication

Detected by Pingoru
Jun 11, 2025, 07:00 AM UTC
Resolved
Jun 11, 2025, 01:30 PM UTC
Duration
6h 30m
Timeline · 2 updates
  1. investigating Jun 11, 2025, 07:00 AM UTC

    We are currently investigating communication problems with Omni and Segway iot controllers.

  2. resolved Jun 11, 2025, 01:30 PM UTC

    This incident has been resolved by the network operator..

Read the full incident report →

Minor May 15, 2025

Impaired communication between IOT bridges and Core systems

Detected by Pingoru
May 15, 2025, 10:00 PM UTC
Resolved
May 16, 2025, 01:31 PM UTC
Duration
15h 31m
Timeline · 3 updates
  1. investigating May 15, 2025, 10:00 PM UTC

    We are currently investigating an issue affecting around 10% of traffic between iot bridge components and core backend systems, causing vehicle states to not update promptly and correctly..

  2. monitoring May 16, 2025, 11:00 AM UTC

    A fix has been implemented and we're monitoring for further issues..

  3. resolved May 16, 2025, 01:31 PM UTC

    The issue looks to be resolved. There are still some vehicles with old state that need to be updated..

Read the full incident report →

Minor March 24, 2025

Connectivity problems with Segway/Omni bikes

Detected by Pingoru
Mar 24, 2025, 08:09 PM UTC
Resolved
Mar 25, 2025, 07:08 AM UTC
Duration
10h 58m
Timeline · 2 updates
  1. investigating Mar 24, 2025, 08:09 PM UTC

    We are currently investigating connectivity problems with Segway and Omni IOT's. Affects mainly MEVO, Gdansk..

  2. resolved Mar 25, 2025, 07:08 AM UTC

    This incident has been resolved. Partner network provider in Gdansk has resolved the connectivity..

Read the full incident report →

Minor January 10, 2025

Some Omni controllers are unresponsive

Detected by Pingoru
Jan 10, 2025, 02:00 PM UTC
Resolved
Jan 10, 2025, 04:20 PM UTC
Duration
2h 20m
Timeline · 3 updates
  1. investigating Jan 10, 2025, 02:00 PM UTC

    We have received reports of around 200 Omni locks being unresponsive and are investigating. Currently signs point towards network connectivity issues..

  2. identified Jan 10, 2025, 02:51 PM UTC

    Confirmed local outage with connectivity provider. Awaiting fix..

  3. resolved Jan 10, 2025, 04:20 PM UTC

    This incident has been resolved..

Read the full incident report →

Major December 11, 2024

Vehicle connectivity outage

Detected by Pingoru
Dec 11, 2024, 09:45 AM UTC
Resolved
Dec 12, 2024, 09:45 AM UTC
Duration
1d
Timeline · 4 updates
  1. investigating Dec 11, 2024, 09:45 AM UTC

    We are currently investigating a drop in connectivity with some vehicles, leading to lock and unlock commands failing. Signs currently point towards network provider issues..

  2. monitoring Dec 11, 2024, 11:26 AM UTC

    Connectivity looks to be slowly re-establishing, with around 55% vehicles back online, and rising..

  3. monitoring Dec 11, 2024, 02:19 PM UTC

    Majority (90%) of Segway E-Bikes are back online. Mechanical Omni bikes are still largely unresponsive (70% unresponsive)..

  4. resolved Dec 12, 2024, 09:45 AM UTC

    We consider this resolved from our view, however some vehicles are still unresponsive and recovering..

Read the full incident report →

Major October 25, 2024

Telit VPN outage

Detected by Pingoru
Oct 25, 2024, 12:03 PM UTC
Resolved
Oct 25, 2024, 03:15 PM UTC
Duration
3h 12m
Timeline · 2 updates
  1. identified Oct 25, 2024, 12:03 PM UTC

    Telit VPN is having an outage, affecting vehicle communications with some controllers. Affects Omni and Segway bikes..

  2. resolved Oct 25, 2024, 03:15 PM UTC

    This incident has been resolved. Telit has restored connectivity and vehicles should start coming back online..

Read the full incident report →