Universign incident

September 2025: Universign major outage on Timestamp Service

Critical Resolved View vendor source →

Universign experienced a critical incident on September 15, 2025 affecting Timestamp Service and Seal Service and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2025, 02:18 PM UTC
Resolved
Sep 15, 2025, 02:36 PM UTC
Duration
18m
Detected by Pingoru
Sep 15, 2025, 02:18 PM UTC

Affected components

Timestamp ServiceSeal ServiceWeb ApplicationRegistration ServicePlatform Availability

Update timeline

  1. investigating Sep 15, 2025, 04:05 PM UTC

    We are currently experiencing difficulties on our platform. More information will be made available as it is conveyed to us.

  2. identified Sep 15, 2025, 04:05 PM UTC

    We are facing a major outage. The problem is identified and we are working on a fix right now.

  3. monitoring Sep 15, 2025, 04:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 15, 2025, 04:06 PM UTC

    This incident has been resolved. We deeply apologize for the inconvenience.