Universign experienced a critical incident on September 25, 2025 affecting Transaction Service and Timestamp Service and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Transaction ServiceTimestamp ServiceSeal ServiceWeb ApplicationRegistration ServicePlatform Availability
Update timeline
- identified Sep 25, 2025, 02:15 PM UTC
We are facing a major outage. The problem is identified and we are working on a fix right now.
- monitoring Sep 25, 2025, 02:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2025, 02:16 PM UTC
This incident has been resolved. We are preparing a global report about this incident. We deeply apologize for the inconvenience.