UCSB Outage History
UCSB is up right nowPingoru has recorded 50 incidents for UCSB: 32 in the last 12 months and 9 in the last 90 days.
Incidents, newest first
Minor January 28, 2026 Service Disruption - Campus Network 1d 22h Campus Network
Started Jan 28, 2026, 07:45 PM UTC· resolved Jan 30, 2026, 05:53 PM UTC
- investigating Jan 28, 2026, 07:45 PM UTC
We are currently investigating multiple reports of network outages across the campus. The Network Operations Center is addressing the problem, and updates will be provided as they become available. Thank you for your patience and support.
- identified Jan 28, 2026, 08:03 PM UTC
PaloAlto Firewall in 574 lost power and has not recovered. Routing remained active and failed over to 535. This failover is usually relatively seamless with a 30-second outage at most, but certain networks have not transitioned as expected. Network team is engaging with SOC for remediation.
- identified Jan 28, 2026, 09:14 PM UTC
A primary campus firewall unexpectedly shut down this morning. Most traffic has failed over to a secondary firewall, however there may be specific locations that have limited connectivity. Work is underway to address both issues.
- monitoring Jan 28, 2026, 11:21 PM UTC
Network service has been fully restored. The network team will continue close monitoring to ensure stability.
- resolved Jan 30, 2026, 05:53 PM UTC
This incident has been resolved.
Critical January 8, 2026 WebTMA 7 - TEST is down 8h 5m iServiceDesk - WebTMA
Started Jan 08, 2026, 09:01 AM UTC· resolved Jan 08, 2026, 05:06 PM UTC
- investigating Jan 08, 2026, 09:01 AM UTC
Service Outage Notification
- resolved Jan 08, 2026, 05:06 PM UTC
This incident has been resolved.
Major November 14, 2025 Network connectivity to Ellison Hall Issue 41m Campus Network
Started Nov 14, 2025, 11:44 PM UTC· resolved Nov 15, 2025, 12:26 AM UTC
- identified Nov 14, 2025, 11:44 PM UTC
Network connectivity to Ellison Hall failed at 2:43pm. Investigation indicates a network switch has failed, and a replacement will be installed. The estimated time for resolution is 5:00pm.
- resolved Nov 15, 2025, 12:26 AM UTC
Service to Ellison Hall has been restored.
Minor November 4, 2025 Possible issue with Campus WiFi 3d 5h Campus Network
Started Nov 04, 2025, 07:07 PM UTC· resolved Nov 08, 2025, 12:46 AM UTC
- investigating Nov 04, 2025, 07:07 PM UTC
We are aware of a possible issue with Campus WiFi. The responsible service operators have been notified and an investigation is proceeding.
- investigating Nov 05, 2025, 04:16 PM UTC
The intermittent campus wi-fi outage has been mitigated and service has been restored. We apologize for the impacts caused by this issue and appreciate your patience.
- investigating Nov 05, 2025, 04:17 PM UTC
We are continuing to investigate this issue.
- resolved Nov 08, 2025, 12:46 AM UTC
The mitigation Tuesday evening has been working, and we have a plan to perform a software upgrade for the permanent fix
Major October 28, 2025 Wifi Network Connectivity Problem 1h 34m Campus Network
Started Oct 28, 2025, 06:27 PM UTC· resolved Oct 28, 2025, 08:02 PM UTC
- investigating Oct 28, 2025, 06:27 PM UTC
The wireless network experienced a significant disruption starting at approximately 10:53am. Service should be restored at this time and the network team is monitoring
- monitoring Oct 28, 2025, 06:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 28, 2025, 08:02 PM UTC
This issue has ben resolved.
Major October 20, 2025 Gateway System Maintenance 20h 36m Gateway
Started Oct 20, 2025, 06:20 PM UTC· resolved Oct 21, 2025, 02:56 PM UTC
- investigating Oct 20, 2025, 06:20 PM UTC
Gateway systems are undergoing maintenance and are currently unavailable. We are working to restore access as quickly as possible. We apologize for the inconvenience.
- monitoring Oct 20, 2025, 06:35 PM UTC
Jaggaer is actively monitoring the ongoing AWS service outage affecting the us-east-1 region. While our environments have been largely unaffected, we have recently observed a small number of application servers impacted by this AWS issue. Our Cloud Operations team continues to closely monitor the situation and will take any necessary actions to maintain service stability. We will provide additional updates as information becomes available from AWS or if any change in impact occurs.
- resolved Oct 21, 2025, 02:56 PM UTC
This is now resolved.
Minor October 20, 2025 Amazon Web Services Outage Effecting Campus Websites 21h 12m AWS
Started Oct 20, 2025, 05:51 PM UTC· resolved Oct 21, 2025, 03:03 PM UTC
- investigating Oct 20, 2025, 05:51 PM UTC
Some UCSB websites reply on Amazon Web Services and are impacted by the ongoing outage. Among the sites affected include Canvas, Gateway, and Smartsheet. We are monitoring the situation
- resolved Oct 21, 2025, 03:03 PM UTC
Amazon's dashboard states, "all AWS services returned to normal operations."
Minor September 28, 2025 Network Service Disruption 14d 22h Campus Network
Started Sep 28, 2025, 09:42 PM UTC· resolved Oct 13, 2025, 07:50 PM UTC
- investigating Sep 28, 2025, 09:42 PM UTC
The NOC is reporting intermittent network loss on the campus network. There may be additional disruptions during troubleshooting. Further updates will be provided as information becomes available. Thank you for your patience and support.
- identified Sep 29, 2025, 01:02 AM UTC
The network problems were isolated to a set of wireless controllers which were taken off line at 4:13pm. Service has been stable since that time. Additional troubleshooting will take place over the next several hours.
- investigating Sep 29, 2025, 06:42 PM UTC
Wireless network instability has returned. The network team is investigating
- investigating Oct 01, 2025, 04:27 PM UTC
Network stability was substantially improved late Monday evening. Work is continuing with vendor technical support teams
- investigating Oct 01, 2025, 05:10 PM UTC
A network disruption occurred approximately 9:50-10:05am today. This is part of the ongoing investigation
- investigating Oct 03, 2025, 04:22 PM UTC
We are investigating reports of network disruptions from various locations on campus
- investigating Oct 07, 2025, 10:04 PM UTC
The probable cause of network disruptions was isolated at 5:58 pm on Saturday and network service has remained stable. There is a slight risk of disruption as remaining tests are conducted, however these activities take place outside of classroom instruction hours to minimize any potential impact.
- monitoring Oct 10, 2025, 05:18 PM UTC
Network service has remained stable 5:58pm on Saturday, Oct. 4th following isolation of misbehaving equipment. The network team continues to closely monitor the situation.
- monitoring Oct 13, 2025, 07:49 PM UTC
The monitoring period ended with no further incidences. This issue is considered resolved
- resolved Oct 13, 2025, 07:50 PM UTC
This incident has been resolved.
Minor September 25, 2025 Wireless service is degraded 17h 15m Campus Network
Started Sep 25, 2025, 09:27 PM UTC· resolved Sep 26, 2025, 02:43 PM UTC
- investigating Sep 25, 2025, 09:27 PM UTC
Wireless service is degraded. Some devices are not receiving a network address, and there are indications some people are unable to log in. Both issues are being investigated.
- monitoring Sep 25, 2025, 10:58 PM UTC
The cause of the degraded performance has been identified and we believe it is now resolved. We continue to monitor
- resolved Sep 26, 2025, 02:43 PM UTC
Monitoring has shown no further issues.
Major September 23, 2025 campus network instability 3h 34m Campus Network
Started Sep 23, 2025, 03:07 PM UTC· resolved Sep 23, 2025, 06:41 PM UTC
- investigating Sep 23, 2025, 03:07 PM UTC
We are investigating reports of campus network instability
- monitoring Sep 23, 2025, 03:41 PM UTC
Campus network services appear to have stabilized. We are monitoring.
- resolved Sep 23, 2025, 06:41 PM UTC
This incident has been resolved.
Minor September 22, 2025 Campus Identity and Authentication Services - Identity 1d 18h Identity
Started Sep 22, 2025, 09:49 PM UTC· resolved Sep 24, 2025, 04:00 PM UTC
- investigating Sep 22, 2025, 09:49 PM UTC
We are aware of a possible issue with identity.ucsb.edu
- monitoring Sep 22, 2025, 10:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 24, 2025, 04:00 PM UTC
This incident has been resolved.
Critical September 19, 2025 Gateway Inaccessible 1h 58m Gateway
Started Sep 19, 2025, 05:30 PM UTC· resolved Sep 19, 2025, 07:28 PM UTC
- investigating Sep 19, 2025, 05:30 PM UTC
We are currently investigating reports of Gateway production being inaccessible.
- resolved Sep 19, 2025, 07:28 PM UTC
Gateway is now operational
Major September 19, 2025 Network Outage in Ellison Hall 1h 25m Campus Network
Started Sep 19, 2025, 02:34 PM UTC· resolved Sep 19, 2025, 04:00 PM UTC
- investigating Sep 19, 2025, 02:34 PM UTC
The Network Operations Center is currently investigating an issue with network equipment serving Ellison Hall.
- resolved Sep 19, 2025, 04:00 PM UTC
Investigation and monitoring are complete. This issue is determined to be resolved.
Major September 18, 2025 UCSB Box Instability 18h 50m Box Uploads/Downloads, Box Storage Services
Started Sep 18, 2025, 09:09 PM UTC· resolved Sep 19, 2025, 03:59 PM UTC
- investigating Sep 18, 2025, 09:09 PM UTC
We are receiving reports that Box.ucsb.edu is currently down. We are investigating the situation.
- monitoring Sep 18, 2025, 10:50 PM UTC
The Box team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. They are continuing to monitor for any additional impact.
- resolved Sep 19, 2025, 03:59 PM UTC
This issue has been determined to be resolved.
Minor September 8, 2025 Major Incident Tracking - UCPath 42m UCPATH
Started Sep 08, 2025, 11:02 PM UTC· resolved Sep 08, 2025, 11:44 PM UTC
- investigating Sep 08, 2025, 11:02 PM UTC
UCPath is currently experiencing slow performance potentially delaying user access. Impact: Users may not be able to log in Pages may be slow to load or time out UCPath is aware and working to resolve the issue as quickly as possible. We will share updates as they become available.
- resolved Sep 08, 2025, 11:44 PM UTC
This incident has been resolved.
Notice September 2, 2025 Intermittent Issue: Campus Phones 1h 24m Campus Network
Started Sep 02, 2025, 08:57 PM UTC· resolved Sep 02, 2025, 10:22 PM UTC
- investigating Sep 02, 2025, 08:57 PM UTC
There is a known issue, that occurred over the weekend, that is affecting some physical phones on campus. The campus network team is looking into this further to determine the cause and a possible solution.
- resolved Sep 02, 2025, 10:22 PM UTC
The issue was identified and resolved.
Critical August 25, 2025 iService Desk - WebTMA 5 Request Site is down 18m iServiceDesk - WebTMA
Started Aug 25, 2025, 10:20 PM UTC· resolved Aug 25, 2025, 10:38 PM UTC
- investigating Aug 25, 2025, 10:20 PM UTC
Service Outage Notification
- resolved Aug 25, 2025, 10:38 PM UTC
This incident has been resolved.
Notice August 7, 2025 Network issues affecting Library services including Public Computers 5h 37m Public Computers
Started Aug 07, 2025, 04:19 PM UTC· resolved Aug 07, 2025, 09:56 PM UTC
- investigating Aug 07, 2025, 04:19 PM UTC
We are aware of a possible issue with Library Networking Services including Public Computers. The responsible service operators have been notified and an investigation is proceeding.
- resolved Aug 07, 2025, 09:56 PM UTC
This incident has been resolved.
Minor July 29, 2025 LDAP Interruption 4h 11m LDAP
Started Jul 29, 2025, 07:18 PM UTC· resolved Jul 29, 2025, 11:30 PM UTC
- investigating Jul 29, 2025, 07:18 PM UTC
Some people have reported difficulty signing into certain UCSB websites and applications. We are aware of the problem and are investigating.
- identified Jul 29, 2025, 07:49 PM UTC
We have identified the cause of the difficulty. Currently, we are working to implement a solution. No ETA at this time.
- monitoring Jul 29, 2025, 08:43 PM UTC
The issue had been resolved and people report being able to sign in again. We continue to monitor for stability.
- resolved Jul 29, 2025, 11:30 PM UTC
The LDAP is stable
Minor July 24, 2025 Campus Networking Issue 23h 8m Campus Network
Started Jul 24, 2025, 05:20 PM UTC· resolved Jul 25, 2025, 04:28 PM UTC
- investigating Jul 24, 2025, 05:20 PM UTC
We are aware of a possible issue with Campus Networking. The responsible service operators have been notified and an investigation is proceeding.
- investigating Jul 24, 2025, 05:24 PM UTC
There are reports of network problems impacting wired and wireless connectivity in multiple locations on campus. The problem is being investigated.
- monitoring Jul 24, 2025, 06:04 PM UTC
The network problem appears to be resolved. A core router experienced a software problem starting at 10:04am, which quickly escalated to impact customer traffic. Transitioning to a redundant software module restored wired service by 10:34am, with wireless service largely restored by 10:45am. The Network team will continue to monitor for any signs of unresolved issues."
- resolved Jul 25, 2025, 04:28 PM UTC
This incident has been resolved.
Notice July 16, 2025 SSO Service Disruption 13d 7h Identity
Started Jul 16, 2025, 04:06 PM UTC· resolved Jul 29, 2025, 11:31 PM UTC
- investigating Jul 16, 2025, 04:06 PM UTC
SSO Service Providers (SPs) have made a configuration change that is causing SSO authentication errors. We are trying to ascertain the cause of the change and what we need to fix on our end. It may also be possible to work with the vendors to revert the configuration change
- identified Jul 21, 2025, 05:05 PM UTC
Most Applications have corrected the SSO Login error after communicating with their support. We are still working on a solution we can implement on our side to prevent this from happening again
- monitoring Jul 24, 2025, 03:28 PM UTC
Vendors have reverted the unexpected changes after communicating with their support. No changes have been made to our SSO configurations. We will continue to monitor.
- resolved Jul 29, 2025, 11:31 PM UTC
Worked with application vendors to revert the unexpected changes that were made