UCSB experienced a minor incident on July 24, 2025 affecting Campus Network, lasting 23h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2025, 05:20 PM UTC
We are aware of a possible issue with Campus Networking. The responsible service operators have been notified and an investigation is proceeding.
- investigating Jul 24, 2025, 05:24 PM UTC
There are reports of network problems impacting wired and wireless connectivity in multiple locations on campus. The problem is being investigated.
- monitoring Jul 24, 2025, 06:04 PM UTC
The network problem appears to be resolved. A core router experienced a software problem starting at 10:04am, which quickly escalated to impact customer traffic. Transitioning to a redundant software module restored wired service by 10:34am, with wireless service largely restored by 10:45am. The Network team will continue to monitor for any signs of unresolved issues."
- resolved Jul 25, 2025, 04:28 PM UTC
This incident has been resolved.