UCSB experienced a notice incident on July 16, 2025 affecting Identity, lasting 13d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2025, 04:06 PM UTC
SSO Service Providers (SPs) have made a configuration change that is causing SSO authentication errors. We are trying to ascertain the cause of the change and what we need to fix on our end. It may also be possible to work with the vendors to revert the configuration change
- identified Jul 21, 2025, 05:05 PM UTC
Most Applications have corrected the SSO Login error after communicating with their support. We are still working on a solution we can implement on our side to prevent this from happening again
- monitoring Jul 24, 2025, 03:28 PM UTC
Vendors have reverted the unexpected changes after communicating with their support. No changes have been made to our SSO configurations. We will continue to monitor.
- resolved Jul 29, 2025, 11:31 PM UTC
Worked with application vendors to revert the unexpected changes that were made