UCSB experienced a major incident on September 18, 2025 affecting Box Uploads/Downloads and Box Storage Services, lasting 18h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Box Uploads/DownloadsBox Storage Services
Update timeline
- investigating Sep 18, 2025, 09:09 PM UTC
We are receiving reports that Box.ucsb.edu is currently down. We are investigating the situation.
- monitoring Sep 18, 2025, 10:50 PM UTC
The Box team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. They are continuing to monitor for any additional impact.
- resolved Sep 19, 2025, 03:59 PM UTC
This issue has been determined to be resolved.