UCSB experienced a major incident on October 20, 2025 affecting Gateway, lasting 20h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 06:20 PM UTC
Gateway systems are undergoing maintenance and are currently unavailable. We are working to restore access as quickly as possible. We apologize for the inconvenience.
- monitoring Oct 20, 2025, 06:35 PM UTC
Jaggaer is actively monitoring the ongoing AWS service outage affecting the us-east-1 region. While our environments have been largely unaffected, we have recently observed a small number of application servers impacted by this AWS issue. Our Cloud Operations team continues to closely monitor the situation and will take any necessary actions to maintain service stability. We will provide additional updates as information becomes available from AWS or if any change in impact occurs.
- resolved Oct 21, 2025, 02:56 PM UTC
This is now resolved.