UCSB experienced a minor incident on January 28, 2026 affecting Campus Network, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2026, 07:45 PM UTC
We are currently investigating multiple reports of network outages across the campus. The Network Operations Center is addressing the problem, and updates will be provided as they become available. Thank you for your patience and support.
- identified Jan 28, 2026, 08:03 PM UTC
PaloAlto Firewall in 574 lost power and has not recovered. Routing remained active and failed over to 535. This failover is usually relatively seamless with a 30-second outage at most, but certain networks have not transitioned as expected. Network team is engaging with SOC for remediation.
- identified Jan 28, 2026, 09:14 PM UTC
A primary campus firewall unexpectedly shut down this morning. Most traffic has failed over to a secondary firewall, however there may be specific locations that have limited connectivity. Work is underway to address both issues.
- monitoring Jan 28, 2026, 11:21 PM UTC
Network service has been fully restored. The network team will continue close monitoring to ensure stability.
- resolved Jan 30, 2026, 05:53 PM UTC
This incident has been resolved.