UCSB Outage History

We are currently investigating an issue affecting access to the Timekeeping service (Kronos/UKG). Users trying to log in are encountering a 503 Service Temporarily Unavailable error. Our technical teams are actively looking into the cause to restore access as quickly as possible. We will post further updates as soon as more information becomes available.

We are currently investigating a service interruption that is impacting several systems this morning.

All affected service recovering. We will continue to investigate the cause of the outage.

UKG Pro Workforce Management is currently experiencing a service degradation affecting database performance, which may prevent users from editing schedules and approving requests. The vendor is working diligently to restore normal system access as quickly as possible.

The Student Affairs GlobalProtect service is currently unavailable. Our support teams are actively working to restore service as quickly as possible. We apologize for any inconvenience.

Gauchoprint is currently unavailable as we investigate a security concern. No ETA is available at this time.

Campus printing is restored. Off campus printing is still unavailable as the investigation continues.

We are continuing to investigate this issue.

Mobility print is unavailable on campus networks. PC's in the Library are available to print.

Mobility printing is working within campus networks. Access outside UCSB networks to Gauchoprint remains unavailable.

Gateway Dell Punchout is not operational. The technical team is working on the issue and will provide an update shortly.

Gateway is currently unavailable. We are working to restore access as quickly as possible. We apologize for the inconvenience.

BARC is currently unavailable. We have identified the issue and are working to remediate. Currently, we do not have an expected time to restore service.

We are experiencing issues with the Ivanti Campus VPN this morning after the migration to Hyper-V on Saturday. Users may be receiving a message "too many users logging in" and be unable to connect. The SOC is working on resolution.

Production MFT services are down. We are investigating.

Everbridge has reported the following: We are investigating an issue affecting access to the Everbridge Suite User Interface (*.everbridge.net and *.everbridge.eu), which began at approximately 5:24 p.m. ET. This issue is limited to customer connectivity to the Everbridge Suite User Interface. Our engineering teams are actively investigating the cause and working to restore service as quickly as possible. We will continue to provide updates here as more information becomes available.

Service Outage Notification

People are reporting issues with certain webpages prompting for Certificates. This is a known issue and, unfortunately, out of our hands. Google is aware and we are waiting for updates from them.

Google is reporting the following: Symptoms Gemini App in Workspace and Gemini Side Panel (Gemini in Workspace) customers are experiencing “Something Went Wrong” errors. Workaround None at this time.

The campus portable radio system had two unplanned, six-minute service disruptions this morning, with the first one occurring at approximately 7:50am. The cause is being investigated.

We are actively troubleshooting a technical issue affecting central database services that is causing disruptions across portions of the Student Information System (SIS). This issue is primarily impacting a subset of staff users, though students may also experience intermittent errors or loading issues within GOLD. Our technical teams are fully engaged in finding a resolution, and we will provide our next update within the hour.

Canvas is reporting an outage and is currently unavailable . They are investigating the issue.

OIDC/OAuth Services are failing. We are investigating the issue.

Users creating requisitions in Gateway may have their Requisitions delayed by an issue between Gateway and OFC. The Gateway team will monitor these transactions and restart the workflow once the service has been restored. No action is required from the user who creates the requisition. No ETA on resolution.

The following are also impacted Gateway, ucPath, BARC, Grad Div, Cashnet, Concur, Energy Cap, ALMA, REMs, ORBIT, Identity, Apigee. We are continuing to investigate.

We are continuing to investigate this issue.

Information Technology Services (ITS) is investigating an ongoing issue with the Oracle Financials Cloud (OFC) interface that began at approximately 12:39 a.m, today, March 19, impacting functionalities across several campus systems integrated with OFC: Gateway UCPath BARC Concur GradDiv Cashnet Transfer of Expense (TOE) Campus Recharge Users may receive error messages or find that some functions within these applications will be limited at this time. We ask that users minimize usage of these systems until further notice. ITS teams are working diligently to resolve the issue, which is resulting from a problem with our Oracle Cloud service vendor partners. There is currently no estimated time for resolution. We will provide an update as more information becomes available.

We are continuing to investigate this issue.

Network disruptions: There are indications of some network disruptions starting approximately 3:30pm. It is being investigated.

There is evidence of network problems in one or more off-campus internet service providers. This has caused problems accessing on-campus services from certain external networks, as well as interference with UCSB's access to external services. This problem began at approximately 9:59am. Trouble tickets are being opened with external providers to initiate troubleshooting.

The UCSB Campus network is currently experiencing a routing/communication outage, and the network team is investigating. We will provide updates as they become available. Thank you for your patience and support.