UCSB incident

Gateway Dell Punchout

Major Resolved View vendor source →

UCSB experienced a major incident on August 21, 2026 affecting Gateway, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 07:28 PM UTC
Resolved
Aug 21, 2026, 11:30 PM UTC
Duration
4h 2m
Detected by Pingoru
Aug 21, 2026, 07:28 PM UTC

Affected components

Gateway

Update timeline

  1. investigating Aug 21, 2026, 07:28 PM UTC

    Gateway Dell Punchout is not operational. The technical team is working on the issue and will provide an update shortly.

  2. monitoring Aug 21, 2026, 09:26 PM UTC

    The Dell punchout in Gateway is working again. We are monitoring for stability.

  3. resolved Aug 21, 2026, 11:30 PM UTC

    The Vendor (Jaggaer) identified a default setting to enable the Dell Punchout.