UCSB experienced a critical incident on August 19, 2026 affecting Gateway, lasting 21h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2026, 05:17 PM UTC
Gateway is currently unavailable. We are working to restore access as quickly as possible. We apologize for the inconvenience.
- monitoring Aug 19, 2026, 07:03 PM UTC
The full application restart has been completed, and the Gateway Production environment is now out of maintenance mode. Our technical teams have identified the cause of the performance issue and are continuing to work toward a full resolution. We are closely monitoring the environment as these efforts continue.
- monitoring Aug 19, 2026, 08:32 PM UTC
The Gateway Production environment continues to experience some instability, particularly with integrations. As a result, customers may have experienced integration failures or delays. The vendor (Jaggaer) has identified the cause of the performance issue and will begin an emergency promotion at 1:00 PM PT today to address the underlying problem and improve application stability.
- resolved Aug 20, 2026, 03:07 PM UTC
The emergency promotion to address the underlying cause of the performance issue was completed successfully. Following the promotion, Jaggaer technical teams are continuing to closely monitor the JAGGAER Production environment to ensure the application and integrations remain stable and are operating normally.