UCSB experienced a critical incident on March 30, 2026 affecting BARC and GOLD (Gaucho Online Data) and 1 more component, lasting 18d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 30, 2026, 05:01 PM UTC
We are experiencing a major incident that is impacting all single sign-on functions. At the moment they are offline, We are investigating
- identified Mar 30, 2026, 06:23 PM UTC
We have identified a potential cause for the single sign-on (SSO) service outage, and are working towards a workaround to restore service.
- identified Mar 30, 2026, 07:14 PM UTC
Authentication services have been restored via a workaround while we continue to investigate and resolve the root cause.
- identified Mar 30, 2026, 11:00 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 31, 2026, 05:12 PM UTC
SSO Services are still running in degraded mode. If you experience a failure to validate after performing a Duo authentication, please wait 5 minutes and try again. Thank you for your patience and support during this event.
- monitoring Mar 31, 2026, 06:33 PM UTC
Single Sign-On services have been restored. We have identified and corrected the causes for both yesterday's and this morning's SSO outages.
- monitoring Apr 01, 2026, 03:33 PM UTC
We are continuing to monitor for any further issues.
- investigating Apr 06, 2026, 04:15 PM UTC
We are experiencing issues with SSO. The identity team is investigating, and we will provide updates as they become available. Questions or comments should be directed to the ITS Service Desk at (805) 893-5000 or X5000. Thank you for your patience and support while we address this problem.
- investigating Apr 06, 2026, 04:27 PM UTC
We are continuing to investigate this issue.
- investigating Apr 06, 2026, 04:31 PM UTC
All previously identified applications are affected by the SSO outage. Identity teams continue to work on identifying the source of the problem. Updates will be provided as soon as the information becomes available.
- monitoring Apr 06, 2026, 05:20 PM UTC
Corrections have been applied, and services have been restored. Our Identity team will continue to monitor service performance throughout the day. Please report any new occurrences to the ITS Service Desk at (805) 893-5000 or X5000. Again, thank you for your patience and support.
- resolved Apr 17, 2026, 11:01 PM UTC
This incident has been resolved.