Resolved after 23 hours 33 minutes, affecting Electronic Timekeeping (Kronos), on September 11, 2026.
We have confirmed that all services, including schedule editing, request approvals, and integrations, are working nominally. This incident is considered resolved. Have a good weekend.
Affected components
Update timeline
- investigating Sep 11, 2026, 03:38 PM UTC
UKG Pro Workforce Management is currently experiencing a service degradation affecting database performance, which may prevent users from editing schedules and approving requests. The vendor is working diligently to restore normal system access as quickly as possible.
- monitoring Sep 11, 2026, 11:25 PM UTC
UKG has reported that the service degradation has been resolved. We will confirm and monitor services/interfaces during the weekend. The status of this incident has been changed to monitoring. As always, thank you for your patience and support.
- resolved Sep 12, 2026, 03:11 PM UTC
We have confirmed that all services, including schedule editing, request approvals, and integrations, are working nominally. This incident is considered resolved. Have a good weekend.
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